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Re: Xfinity Gigabit internet drops to 30mbps frequently

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Re: Xfinity Gigabit internet drops to 30mbps frequently

I have the same exact problem.  Should be getting 300mbps but I often end up maxing out at 30mbps.  I have to turn video quality down and no one can do anything if someone is streaming.  Comcast assures me everything is fine and I should keep paying.  Any resolution?

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Re: Xfinity Gigabit internet drops to 30mbps frequently

https://forums.xfinity.com/t5/Your-Home-Network/Troubleshooting-Gigabit-internet-speeds/m-p/3145413#...


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Re: Xfinity Gigabit internet drops to 30mbps frequently


@RobertWy wrote:

https://forums.xfinity.com/t5/Your-Home-Network/Troubleshooting-Gigabit-internet-speeds/m-p/3145413#...


FWIW, they don't have the gigabit speed tier @RobertWy  They stated this: "Should be getting 300mbps".

 

The thread title was someone else's. This post was split out of it.



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Re: Xfinity Gigabit internet drops to 30mbps frequently


@Seanshine wrote:

I have the same exact problem.  Should be getting 300mbps but I often end up maxing out at 30mbps.  I have to turn video quality down and no one can do anything if someone is streaming.  Comcast assures me everything is fine and I should keep paying.  Any resolution?


Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Connection-Troubleshooting-Tips/m-p/1253575#M94474

 

Post the requested info from here;


https://forums.xfinity.com/t5/Your-Home-Network/Information-Requested-for-Connection-Related-Posts/m...



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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