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Re: Random Disconnects

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Contributor

Re: Random Disconnects

This has been happening to our internet connection as well - for a few months. This was a minor nuisance at first, but now it occurs at times when we are busy via the internet with connections to our doctors etc.. - unpredictable. Called Comcast Support and they indicated that they will 'do something' to address this and to log back in in 45 minutes. Wouldn't tell me what they would do, but I still see this disconnection from the internet - I have to login again each time. We have had uninterrupted internet for years, but this is more than annoying. I really don't know what the next step would be - except to continue to seek support from Comcast.
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Expert

Re: Random Disconnects

Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Connection-Troubleshooting-Tips/m-p/1253575#M94474

 

Post the requested info from here;


https://forums.xfinity.com/t5/Your-Home-Network/Information-Requested-for-Connection-Related-Posts/m...



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Contributor

Re: Random Disconnects

I will attempt to get the info listed when I can find the time. Being a caregiver is more than full-time