noschutt's profile

Regular Visitor

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1 Message

Thursday, December 12th, 2019 4:00 PM

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Re: Numerous connection dropouts a day for over a month

 I'm having the exact same thing happen to my Internet over the same time line.  Before, my XFinity was very solid.  Now, I get disconnects all day.  I frequently work from home so I do use my Internet all the time. I get dropouts for Internet access daily lasting from about a minute to half an hour or more sometimes.   Sometimes it will come back on its own and othertimes I have to power cycle the modem to get it to work.  My laptop is connected to the Xfinity equipment by Ethernet and it is what I use for work.  I experience the dropouts on the wired and wireless network. 

 

My equipment is the leased XFinity equipment that looks like a tall slender box standing on its edge.  I've tried to reach out to the XFinity chat for trouble and also request call back but can't get a human to respond to me.   

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Accepted Solution

Administrator

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4.4K Messages

6 years ago

I'm glad I was able to assist you by getting a tech out to look into the lines, @noschutt. If you ever need further assistance don't hesitate to reach out to us.

Administrator

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4.4K Messages

6 years ago

Greetings, @noschutt! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to are running into an issue with your connection not being stable. I also work from home and understand the importance of having a reliable connection. I would like to look into this. I see you have already sent a PM and will continue to assist you through there.

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