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Re: Numerous connection dropouts a day for over a month

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Regular Visitor

Re: Numerous connection dropouts a day for over a month

 I'm having the exact same thing happen to my Internet over the same time line.  Before, my XFinity was very solid.  Now, I get disconnects all day.  I frequently work from home so I do use my Internet all the time. I get dropouts for Internet access daily lasting from about a minute to half an hour or more sometimes.   Sometimes it will come back on its own and othertimes I have to power cycle the modem to get it to work.  My laptop is connected to the Xfinity equipment by Ethernet and it is what I use for work.  I experience the dropouts on the wired and wireless network. 

 

My equipment is the leased XFinity equipment that looks like a tall slender box standing on its edge.  I've tried to reach out to the XFinity chat for trouble and also request call back but can't get a human to respond to me.   

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Official Employee

Re: Numerous connection dropouts a day for over a month

Greetings, @noschutt! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to are running into an issue with your connection not being stable. I also work from home and understand the importance of having a reliable connection. I would like to look into this. I see you have already sent a PM and will continue to assist you through there.


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Official Employee

Re: Numerous connection dropouts a day for over a month

I'm glad I was able to assist you by getting a tech out to look into the lines, @noschutt. If you ever need further assistance don't hesitate to reach out to us.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!