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JC6742
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6 Messages

Sunday, April 19th, 2020 1:00 PM

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Re: Internet keeps dropping every day

I'm also having this problem for the past week. Is this related to COVID internet traffic or due to my modem?

 

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Updated 

4 years ago

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EG

Expert

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103.5K Messages

4 years ago

As in that other poster's thread;

 

What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?

Is this a WiFi connection ?

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JC6742

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6 Messages

4 years ago

Downstream:

Power Level
1.40 dBmV
1.30 dBmV
1.50 dBmV
1.40 dBmV
1.40 dBmV

Upstream:

Power Level
47.25 dBmV
46.25 dBmV
47.00 dBmV

SNR:

SNR
40.37 dB
38.98 dB
40.37 dB
40.37 dB
40.37 dB

 

The modem is an Arris TG1682G and I'm using Wifi and I'm close to the gateway. Thanks.

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JC6742

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6 Messages

4 years ago

Downstream
 Channel Bonding Value
Index
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Lock Status
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
Frequency
525.00 MHz
531.00 MHz
537.00 MHz
543.00 MHz
549.00 MHz
555.00 MHz
561.00 MHz
567.00 MHz
573.00 MHz
579.00 MHz
585.00 MHz
591.00 MHz
597.00 MHz
603.00 MHz
609.00 MHz
615.00 MHz
621.00 MHz
627.00 MHz
639.00 MHz
645.00 MHz
651.00 MHz
657.00 MHz
663.00 MHz
669.00 MHz
 
 
 
 
 
 
 
 
SNR
38.98 dB
40.95 dB
40.37 dB
38.98 dB
38.98 dB
38.98 dB
40.37 dB
38.61 dB
38.98 dB
38.98 dB
40.37 dB
36.39 dB
31.99 dB
36.61 dB
38.98 dB
38.98 dB
38.98 dB
38.98 dB
38.61 dB
38.98 dB
38.98 dB
38.98 dB
38.61 dB
38.61 dB
 
 
 
 
 
 
 
 
Power Level
1.20 dBmV
1.30 dBmV
1.10 dBmV
0.90 dBmV
1.00 dBmV
1.00 dBmV
1.20 dBmV
1.20 dBmV
1.20 dBmV
1.30 dBmV
1.20 dBmV
1.10 dBmV
1.10 dBmV
0.80 dBmV
0.90 dBmV
1.20 dBmV
1.20 dBmV
1.20 dBmV
0.40 dBmV
0.10 dBmV
0.00 dBmV
0.40 dBmV
0.70 dBmV
1.10 dBmV
 
 
 
 
 
 
 
 
Modulation
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
 
 
 
 
 
 
 
 
Upstream
 Channel Bonding Value
Index
1
2
3
4
5
6
7
8
Lock Status
Locked
Locked
Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
Frequency
29.40 MHz
23.00 MHz
35.80 MHz
 
 
 
 
 
Symbol Rate
5120 KSym/s
5120 KSym/s
5120 KSym/s
 
 
 
 
 
Power Level
46.75 dBmV
46.50 dBmV
47.25 dBmV
 
 
 
 
 
Modulation
64 QAM
64 QAM
64 QAM
 
 
 
 
 
Channel Type
DOCSIS2.0 (ATDMA)
DOCSIS2.0 (ATDMA)
DOCSIS2.0 (ATDMA)

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EG

Expert

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103.5K Messages

4 years ago

The stats are o/k but you appear to be missing a number of downstream channels. There should be at least 31 or 32. Try power-cycling the modem several times to see if it will lock on to more channels.

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JC6742

Frequent Visitor

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6 Messages

4 years ago

These stats are while it is working; I'm unable to access the router's page when the internet goes down. It seems to happen every day, several times a day. It comes back on after rebooting the modem multiple times.

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