Community Forum

Re: Getting Comcast to aknowledge Packet loss and ping spikes

Highlighted
New Poster

Re: Getting Comcast to aknowledge Packet loss and ping spikes

Good day,
 
I sincerely hope comcast, xfinity, or whatever new name they choose to call themselves this week, reads this.
 
Every month my bill averages between $220-230.00. This covers Cable, Internet, and Phone. I want to be clear here. TV is working consistently, and phone I haven't even used. However, those two things make up a very small part of my bill. The item you charge the most for is internet, and it drops 4-6 times a day. I am kuwait currently, away on a military deployment for the US Army, so I can't be there to troubleshoot for the family. 
 
That said, considering my family does nothing to bring it back online, and it just magically comes back on it's own, I think it is only fair to put you, my provider, on notice. Since it works only a fraction of the time, I will begin paying only a fraction of my bill until you, my provider, upgrade your equipment as I know it is aging and breaking constantly. That is your responsibility as a business and service provider. Not mine. I do not work for you and I will not be your tech support 24/7 because your service does not work consistently. I do, however, understand it will need attention from time to time, but this is an everyday occurrence, not occasional. I estimate it works 40% now so I will start paying 40% of my bill in the future. <edited for violating forum guidelines>
 
Good day!
 
Sincerely,
 
Aric Fowler
Highlighted
Expert

Re: Getting Comcast to aknowledge Packet loss and ping spikes

Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Connection-Troubleshooting-Tips/m-p/1253575#M94474

 

Post the requested info from here;


https://forums.xfinity.com/t5/Your-Home-Network/Information-Requested-for-Connection-Related-Posts/m...



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Official Employee

Re: Getting Comcast to aknowledge Packet loss and ping spikes

Hello, aricfowler. Welcome to the Xfinity Forums!
I'm sorry to hear your family is having connection issues while you are away, and I would be more than happy to help. In the meantime, we advise that you continue to pay your regular bill and we will compensate you appropriately once the issue has been resolved. Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!