Community Forum

Re: Comcast cutting out constantly

Highlighted
Contributor

Re: Comcast cutting out constantly

Mine does thwe same thing.  But I live in an apartment building.  Some of the residents hook themsellves up to my cable tv and also the internet an mine goes down to 10 or 12 download.  It is no use calling comcast they have never ever done nothing to stop this.  It is cheaper for them to lose the customer then bring charges against the people who gain unaurthorized access.  Not to mention when  they are on the internet they are usaing my id , ip address , street address ,etc.  I just unpllug everything for a few hours then i get a couple of hours usage from the 180 dollars a month I pay.

Highlighted
Expert

Re: Comcast cutting out constantly

Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Connection-Troubleshooting-Tips/m-p/1253575#M94474

 

Post the requested info from here;


https://forums.xfinity.com/t5/Your-Home-Network/Information-Requested-for-Connection-Related-Posts/m...



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!