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Paying for 600 Mbps down on a pro plan and only getting 90 Mbps via ETHERNET connection...

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New Poster

Paying for 600 Mbps down on a pro plan and only getting 90 Mbps via ETHERNET connection...

Registered with Comcast for the first time last week with a plan that is supposed to get me 600 Mbps download and 50 Mbps upload. I noticed that the speed was slow and that my internet cut out frequenctly. Decided to run a test today while connected via ethernet. I am receiving 96 Mbps down and 20 up when connected via ETHERNET. OVER FIVE TIMES SLOWER THAN ADVERTISED.Can't help but feel like I'm getting scammed.

 

Has anyone else had the same experience and was Comcast able to fix it?

 

Edit: I am also renting a modem from Comcast

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New Poster

Re: Paying for 600 Mbps down on a pro plan and only getting 90 Mbps via ETHERNET connection...

I am having a similar problem listed here: https://forums.xfinity.com/t5/Your-Home-Network/Purchased-gigabit-internet-Only-get-280-320mbs-using...

 

It's absurd how challenging it is to get help from Xfinity

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Gold Problem Solver

Re: Paying for 600 Mbps down on a pro plan and only getting 90 Mbps via ETHERNET connection...


@arravinth wrote: ... plan that is supposed to get me 600 Mbps download and 50 Mbps upload ...



Comcast doesn't offer a plan with 50 Mbps upload. Perhaps the rep said 15?

 


... the speed was slow and that my internet cut out frequenctly ... I am receiving 96 Mbps down and 20 up when connected via ETHERNET ...

If you want to troubleshoot this yourself, please see Internet Troubleshooting Tips. If you still need help, please post your gateway's model number and signal information, especially downstream power levels and SNR, upstream power levels, and error log.

If you can't find the problem or you'd rather have Comcast take care of it, call them at the phone number on your bill or 1-800-Comcast, or use one of the options on https://www.xfinity.com/support/contact-us/. Insist they send a tech out to identify the cause and correct it.

If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit unless you have their Service Protection Plan (https://www.xfinity.com/support/articles/service-protection-plan, closed to customers that don't already have it). If the trouble is due to a faulty Comcast rental device, or anything outside your home, you shouldn't be charged.