Are there any RF error log entries being shown ? If so, post them also.
Hi, there aren't any RF related errors that I can see when I look under both 'log' and 'event log' in advanced administrative settings for the device. (uploaded here: https://imgur.com/a/16Pu3Gz). The wifi interference isn't really news to us and we were testing on ethernet cabled connections. I didn't see anything else unexpected in there.
If there's another area with a different log that I'm missing I can take a look there too.
Thanks for the reply.
O/k we've seen many posts here recently indicating that they have now blocked the end user from accessing the error logs in the Comcast supplied gateway devices. A BIG mistake in my opinion......
The signal stats are o/k. Perhaps there is noise ingress into the line(s) somewhere.
There are other signal stat figures that can't be read by the modem. They are the "Upstream Rx Power" (Upstream Receive Power Level), the "Upstream SNR Ch." (Upstream Signal To Noise Ratio), and the "Upstream ICFR" (In Channel Frequency Response). These are as equally important in diagnosing connectivity issues as are the modem's stats.
I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. They will be able to poll the CMTS to see whether or not everything is in the green zone, see your node / cable plant and modem health, and also see a history plot for the modem. You should get a reply here in your topic. Good luck !
Hi aquilo, I 'd be happy to look into your signals and equipment health for you to help see what's going on. To get the ball rolling please send me a private message with your full name and street address by clicking on my name (ComcastAmir) and then click "Send a message".