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Obscenely high levels of packet loss

Kioskara
Regular Visitor

Obscenely high levels of packet loss

Hi. I noticed a massive wave of packet loss that started two nights ago. It completely grinds my connection  to a halt, and I can't really do anything with the internet now because of it. It's been basically happening the entire time since I first noticed it two nights ago, and it's usually having huge packet loss spikes every minute or two. 

https://imgur.com/Ovz337y - Modem Levels
https://imgur.com/GEk9JzD - Pingplotter Graph

Using an XB-7 supplied by Comcast, had my own router and had the XB-7 in bridge mode but have been swapping back and  forth between just the XB-7 and my router to see if it helps (It  doesn't)

I have a technician coming Tuesday, but I work from home right now because of Coronavirus and this is HEAVILY impacting my ability to get anything done, so I'm just fanning out as hard as I can to see if ANYONE can help me atleast understand what's going on. I'm scared of a Technician showing up and then saying, "Looks good on my end, bye!" because the ones here have done that before. 

There's been maintenance in my area today and yesterday but neither of them have had any effect on my connection.

I know the obvious answer is just wait and see, but I just want to atleast know what's going on. 

 

 

Kioskara
Regular Visitor

Re: Obscenely high levels of packet loss

Hello??? My internet is basically unusable, I can't do anything with it and I'm paying an insane amount of money for a connection that doesn't work! The technician that came today said he removed a "Trap", tested the signal levels, said they were perfect, and left! My internet is still horribly unstable and drops an insane amount of packets. 

 

Dreadfenix
Frequent Visitor

Re: Obscenely high levels of packet loss

My post about it is getting ignored as well.  My technicians told me there wasn't really anything I could do about it.  Great service by this company.

Kioskara
Regular Visitor

Re: Obscenely high levels of packet loss

My connection is still borderline unusable and not a single word from anyone! 

Kioskara
Regular Visitor

Re: Obscenely high levels of packet loss

Hey guys, I'm paying a massive amount of money for a connection that is *still* basically unusable. I'm about to just cancel this service entirely and get something else. A little help please?

BS56
Regular Visitor

Re: Obscenely high levels of packet loss

Sorry man, I'm in the same boat as you. Mine started around the same time as well.

I'm also getting anywhere from 4-11% packet loss at certain points, and it's destroyed my ability to work from home as well. Came out if nowhere after 2 years of no issues at my location.
ComcastAlyssa
Official Employee

Re: Obscenely high levels of packet loss

Good morning @BS56 we're sorry to hear about your connection issues and would be happy to help. As someone who works from home myself I can understand how frustrating that must be and our team would be happy to investigate further! Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."
 

I am an Official Comcast Employee.
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EG
Expert

Re: Obscenely high levels of packet loss

@ComcastAlyssa  What about the original poster from 01/30?



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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