Hi. I noticed a massive wave of packet loss that started two nights ago. It completely grinds my connection to a halt, and I can't really do anything with the internet now because of it. It's been basically happening the entire time since I first noticed it two nights ago, and it's usually having huge packet loss spikes every minute or two.
https://imgur.com/Ovz337y - Modem Levels
https://imgur.com/GEk9JzD - Pingplotter Graph
Using an XB-7 supplied by Comcast, had my own router and had the XB-7 in bridge mode but have been swapping back and forth between just the XB-7 and my router to see if it helps (It doesn't)
I have a technician coming Tuesday, but I work from home right now because of Coronavirus and this is HEAVILY impacting my ability to get anything done, so I'm just fanning out as hard as I can to see if ANYONE can help me atleast understand what's going on. I'm scared of a Technician showing up and then saying, "Looks good on my end, bye!" because the ones here have done that before.
There's been maintenance in my area today and yesterday but neither of them have had any effect on my connection.
I know the obvious answer is just wait and see, but I just want to atleast know what's going on.
Hello??? My internet is basically unusable, I can't do anything with it and I'm paying an insane amount of money for a connection that doesn't work! The technician that came today said he removed a "Trap", tested the signal levels, said they were perfect, and left! My internet is still horribly unstable and drops an insane amount of packets.
My post about it is getting ignored as well. My technicians told me there wasn't really anything I could do about it. Great service by this company.
Hey guys, I'm paying a massive amount of money for a connection that is *still* basically unusable. I'm about to just cancel this service entirely and get something else. A little help please?
@ComcastAlyssa What about the original poster from 01/30?