About ComcastAlyssa

ComcastAlyssa · ‎02-25-2021

Hey @Me119119 We are sorry for the frustrating experience. I understand why you feel that way and am sorry you didn't get that information sooner so you could've saved the time that was spent. We are happy to forward your feedback as we are always looking for ways to improve our customer's experience. Please let us know if there is anything else we can do for you, our Digital Care Team is dedicated to doing right by our customers.

ComcastAlyssa · ‎02-25-2021

Good morning @Slozano, I'm sorry to hear you are having trouble accessing the link and our team would be happy to take a look at your account so that we may better assist. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."

ComcastAlyssa · ‎02-25-2021

Hi @photo_girl3, we'd be happy to look at area specific pricing to see what the cost would be to increase the DVR storage on your account. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."

ComcastAlyssa · ‎02-25-2021

Thank you so much for reaching out to our Digital Care Team with your Caller ID concerns. We're happy to know we were able to resolve your concerns. Please don't hesitate to reach back out if any other questions or concerns come up in the future. Our team is available here 24/7 and always happy to help!

ComcastAlyssa · ‎02-25-2021

Good morning @SykesSoup and thank you for reaching out to our Digital Care Team on our forums page with your data concerns! As someone who works from home and lives in a household full of gamers, I understand the concerns with overages and would be happy to get your account pulled up to see what data options we may have available for you! Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."

ComcastAlyssa · ‎02-24-2021

Good morning @Smegaroni, I am sorry to hear your internet is down and have been struggling to have it resolved. This definitely isn't the experience we want for any of our customers and as a mom myself I completely understand your frustrations. Rest assured you've reached the right team here on our forums page. Our Digital Care Team would be happy to look into your concerns further and make things right. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."

ComcastAlyssa · ‎02-23-2021

Good morning @jerrigreene and thank you for posting on our Forums page! I know it's never fun to receive a bill that's higher than expected. Rest assured you've reached the right team to look into your account concerns and see what we can do to help bring that bill back down. To better assist, can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."

ComcastAlyssa · ‎02-23-2021

Good morning @stevespitz, and thank you for your response! We'd be happy to get your account pulled up and take a closer look to see what we can do to make this situation right for you including potential credits. This is never the type of experience we want for any of our valuable customers and you've reached the right team to help. To further assist, can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."

ComcastAlyssa · ‎02-22-2021

Hi there @Johnbakalyar330 and thank you for reaching out to our Digital Care Team on our Forums page. We hope you and your family are staying safe and warm! To better assist, can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."

ComcastAlyssa · ‎02-22-2021

Good morning @doc4153 and thank you for reaching out to our Digital Care Team on our Forums page! Can you confirm that all connections in the home are tight? Additionally, have you attempted to restart your gateway? I would recommend trying that first, which you can conveniently do through our easy-to-use 'My Account' app. You can also run a quick diagnostics check by accessing the Internet tab at the bottom of the app. If you see anything concerning, please let us know so we can get it addressed right away! When your printer disconnects, does the xFi pod or any other devices disconnect as well or just the printer?

ComcastAlyssa · ‎02-22-2021

Good morning @Ba17 and thank you for reaching out to our Digital Care Team on our forums! We'd be happy to help with your online account concerns. Are you currently logged in as the Primary User? Is this occurring when you attempt to access a specific tab on your online account?

ComcastAlyssa · ‎02-22-2021

@HeyDaddy that is definitely strange and we might need to take a deeper dive into this. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."

ComcastAlyssa · ‎02-22-2021

HI @eddietx, we appreciate you taking the time to provide feedback as we are always looking for ways to improve our products and services. I'm sorry you are having trouble navigating the app and I'd be happy to take a closer look at the account to see if you may qualify for an adjustment. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."

ComcastAlyssa · ‎02-22-2021

Good morning @Booboodice and thank you for reaching out to our Digital Care Team on our Forums. I'm sorry to hear about your service issues and the frustrating experience, this definitely isn't how we want any of our valuable customers like yourself to feel. Our team would be happy to take a deeper dive into your concerns and see what we can do to help improve your service. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."

ComcastAlyssa · ‎02-21-2021

Good morning @j_gantner and thank you for reaching out to our Digital Care Team on our Forums page. We apologize for the frustrating experience as this is never how we want any of our valuable customers to feel. Our team would be happy to investigate further. To take a deeper dive we do need to collect some private information to get your account pulled up. For security purposes, can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."

ComcastAlyssa · ‎02-21-2021

Good morning @Bnb123 and thank you for reaching out to our Digital Care Team on our Forums page. We appreciate your patience and hope that you and your family are staying safe during these storms. Our team would be happy to look into your request further. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."

ComcastAlyssa · ‎02-21-2021

Good morning @Peafunk45 and thank you for reaching out to our Digital Care Team regarding your credit inquiries. We hope you and your family are staying safe and warm during this time. To help with your bill questions further, can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."

ComcastAlyssa · ‎02-21-2021

Good morning @henrymc8 and thank you for reaching out to our Digital Care Team on our Forums page. We appreciate your patience and hope that you and your family are staying safe and warm during this time. To better assist, can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."

ComcastAlyssa · ‎02-21-2021

Good morning @TexasFight and thank you for reaching out to our Digital Care Team on our Forums. We appreciate your patience and hope that you and your family are staying safe during this time. We apologize for any inconvenience caused by an interruption in service affecting your area, are your services currently back up and running? For customers who are evacuated and/or unable to return to their homes for an extended period of time, we are providing the option to temporarily discount service but retain access to Xfinity services via mobile apps such as Stream TV, Connect, My Account, Xfinity Home, and more. Please send us a message if you would like to explore this option. To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."

ComcastAlyssa · ‎02-21-2021

Good morning @don15215 and thank you for reaching out to our Digital Care Team on our Forums page. We hope that you and your family are staying safe during this time and appreciate your patience. To discuss your credit options, can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."

ComcastAlyssa · ‎02-21-2021

Good morning @Gottahavit! I see that your WiFi assessment did not provide the results you were expecting and am sorry to hear you are still experiencing connection issues with your WiFi. Our team would be happy to investigate your connection concerns further and see what we can do to help. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."

ComcastAlyssa · ‎02-21-2021

Good morning @Monica10414 and thank you for reaching out to our Digital Care Team on our forums. We hope that you and your family and staying safe during this time. We appreciate your patience and are happy to do what we can to help. For customers who are evacuated and/or unable to return to their homes for an extended period of time, but would like to retain use of mobile apps such as Stream TV, Connect, My Account, Xfinity Home, and more, we'll enable them to do so for up to one month and will significantly reduce their bills during this time. Please send us a message if you would like to explore this option. To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."

ComcastAlyssa · ‎02-21-2021

Good morning @mehul_shah_5278 and thank you for reaching out to our Digital Care Team on our Forums page. I'm sorry to hear about the frustrating experience and thank you for bringing it to our attention as we are happy to forward the feedback. I'm glad to hear Lacehelle was able to assist you with getting a new account set up and that you were able to schedule an appointment with one of our technicians to address your TV issues. This definitely isn't the experience we want for any of our valuable customers. If you have any additional questions or concerns or would like for us to investigate your TV issues, please send us a Private Message and we'd be happy to help further. To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."

ComcastAlyssa · ‎02-21-2021

Good morning @krishnaila, I hope you and your family are staying. Our team is here for you with any account or service questions or concerns you may have during this time. For customers who are evacuated and/or unable to return to their homes for an extended period of time, you have the option to temporarily discount service but retain access to Xfinity services (via mobile apps such as Stream TV, Connect, My Account, Xfinity Home, and more). Please send us a message if you would like to explore this option as we want to do everything we can to help. To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."

ComcastAlyssa · ‎02-18-2021

Hello @JMy1! Thank you for reaching out to our Digital Care Team on our forums page! We are aware that some customers are experiencing issues logging in to their online account and it is being worked on by our amazing repair team! We hope to have the issue resolved soon and apologize for any inconvenience in the meantime. Is your modem back up and running or are you still experiencing a blinking light? If you are still experiencing issues with your connection or equipment, our team will be happy to help troubleshoot. Please don't hesitate to send me a Private Message any time if you'd like us to get your account pulled up so that we can look further into what may be causing your modem to go offline. To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."

ComcastAlyssa · ‎02-18-2021

Good morning @AK0011! Thank you for reaching out to our Digital Care Team on our Forums page. That is definitely strange and we'd love the opportunity to investigate further and take a look at your account so we can get to the bottom of this! Since we take your privacy very seriously and may need to discuss your account in greater detail, can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message." We look forward to hearing from you!

ComcastAlyssa · ‎02-18-2021

HI @Lld33! We are sorry to hear about your connection concerns and would be happy to help investigate further! Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."

ComcastAlyssa · ‎02-18-2021

Hi @Hanh2! Thank you for reaching out and our team will be happy to look into applying a credit to your account for any interruption you may have experienced. We always want to do our best to make things right for our valuable customers! Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."

ComcastAlyssa · ‎02-18-2021

Good morning @adentry, our team would be happy to look into applying a credit for your service interruption. We apologize for any inconvenience and want to make things right! Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."

ComcastAlyssa · ‎02-18-2021

Good morning @alexv72! We are happy to look into your xFi Complete WiFi assessment results. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."

ComcastAlyssa · ‎02-18-2021

Good morning @Mpinhav, I'm sorry to hear you are still experiencing issues on the XFINITY website trying to change your plan. Our team would be happy to help with your account changes further. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."

ComcastAlyssa · ‎02-17-2021

We are always happy to forward customer feedback as we are always looking for ways to evolve and improve our products and services! You can also submit feedback online here https://comca.st/37nnzfw. Here is a link that provides an overview of our voice remotes including the XR15 https://comca.st/37pXNHH. If you would like additional assistance, we are happy to help! Please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."

ComcastAlyssa · ‎02-17-2021

Good morning @rhoda_lumpkin, I'm sorry to hear about your account issues! Our team would like to look into this further and help get your plan straightened out! Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."

ComcastAlyssa · ‎02-17-2021

Good morning @DRS_FortCollins, your time is valuable to us and our team would be happy to look further into how your billing preferences were changed. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."

ComcastAlyssa · ‎02-17-2021

Good morning @Idontcareforit, I'm sorry to hear about the frustrating experience with our website. Our team will be happy to investigate with you further. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."

ComcastAlyssa · ‎02-16-2021

Good morning @kromatic, I completely understand your frustrations and where you are coming from. I apologize for any inconvenience caused by the service interruption affecting your area. You can track the status of the interruption from our 'My Account' app or by checking our website here https://comca.st/2N9zaYV.

ComcastAlyssa · ‎02-15-2021

Good morning @BS56 we're sorry to hear about your connection issues and would be happy to help. As someone who works from home myself I can understand how frustrating that must be and our team would be happy to investigate further! Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."

ComcastAlyssa · ‎02-15-2021

Good morning @Low60zgolfer We'd be happy to look into promotional offers with you to see what we can do to help! Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."

ComcastAlyssa · ‎02-11-2021

Good morning @asw88 and thank you for reaching out! Our team would be happy to assist with your concerns further. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."

ComcastAlyssa · ‎02-11-2021

We want to thank you for reaching out on the Community Forum for support with your plan changes. We are glad we were able to resolve your issue. Never hesitate to create another public post for any of your future account and service needs!

ComcastAlyssa · ‎02-11-2021

Good morning @Jacarihill thank you so much for bringing your DVR concerns to our attention and we would be happy to look into this further. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."

ComcastAlyssa · ‎02-11-2021

Good morning @pgepro707 and thank you so much for your post. I'm sorry to hear about the plumbing issues in your home, I recently went through something similar and definitely can relate to some of the frustrations you're experiencing! Our team would be happy look into reactivating your account and assist with any equipment concerns you may have. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."

ComcastAlyssa · ‎02-11-2021

Hi @sepirater and thank you for posting on our forums regarding your connection concerns. I'm sorry to see you've been experiencing these issues and our team would be happy to diagnose the issue further. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."

ComcastAlyssa · ‎02-10-2021

Hi @fgrossberg thank you for reaching out on our forums, our team would be more than happy to investigate your connection concerns. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name 'ComcastAlyssa' and click 'Send a message.'

ComcastAlyssa · ‎02-10-2021

Thank you for reaching out on our Forums! Our team would be happy to take a look at your account and see what we can do to help with your monthly rate. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."

ComcastAlyssa · ‎02-10-2021

Our team would be happy to look into your bill concerns. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."

ComcastAlyssa · ‎02-10-2021

I'm sorry to hear about your connection issues and our team would be happy to help. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."