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OUTRAGED with XFINITY INTERNET SUPPORT

Fkarluk
New Poster

OUTRAGED with XFINITY INTERNET SUPPORT

For months now, i have delt with the worst of the worse when it comes to Xfinity Internet. I have had technicians come to my house, signals sent, new modem/routers, and change of service, and yet i still have CONSTANT issues with my internet. Like many others, myself and now my daughter are required to be at home to work and school. The issues im having are constant degredation of internet and VERY VERY slow speed. Mind you, i pay for blast performance and soon will be forced to pay the $25 fee for going over 1k gb. Today, i make yet the uptenth call to Xfinity support for the issue. I was beraded by rude technicians and even hung up on. Now this is where my frustration gets the best of me. I call back, yet again, to be told that appliances could interfere with my connection (although i get it, not the issue) and if i have moving water around me which would block the signal or connection. Now i freak, he tells me to google it if i dont believe his answer and that bodies of water effect my internet. I DONT LIVE IN A DANG POOL MAN, IM NOT IN THE MIDDLE OF THE DANG OCEAN. This is what support tells you now. Then, im told i have no other choice, i need to get pods or i have to run a cable to each device, cause we cant use wifi. This was there resolution. If i did that, although my rooms are close to the modem, we would still need to run cable, 150+ cable, to do this. IT would degrade the serivce, i explain that, NOPE, this is the resolution, and they hang up. I can anymore with any of this. IF XFINITY WASNT A MONOPOLY, i would have went to a new ISP by now, but, i cant cause the have my whole area monopolized. I need someone with COMMON sense to please reach out to me ASAP. I cant do this anymore. If you think a pod will fix it, please send me them, cause i am in no way paying for something to make your service better. 

strega7
Valued Contributor

Re: OUTRAGED with XFINITY INTERNET SUPPORT

Have you tried a wired connection?  It sounds like no one really knows so far whether this is an internet/ISP issue or just a wi-fi issue.

Fkarluk
New Poster

Re: OUTRAGED with XFINITY INTERNET SUPPORT

If i did that, although my rooms are close to the modem, we would still need to run cable, 150+ cable, to do this. 

 

Even when using ethernet close to the modem, i still have service issues. Its not feasible to run so much cable to my home office. 

strega7
Valued Contributor

Re: OUTRAGED with XFINITY INTERNET SUPPORT

In terms of indoor wiring and Wi-Fi, I don't think that Comcast or any other ISP considers that to be their issue/business.  However, if you're still having problems on a wired connection, you should be able to get them to send a tech out.  Obviously, if it's an ISP issue (ie: not Wi-Fi) then anything like a pod will not change it. 

 

Hopefully EG will notice this thread.  He's good at helping people debug cable/modem issues.

Gottahavit
Regular Contributor

Re: OUTRAGED with XFINITY INTERNET SUPPORT

it's pretty simple, plug in a cable and test our speed.  If it's not as advertized call in a tech.  if it's fine but you can't get those speeds from WIFI, it's your house.  I have this issue.  Gateway, and 2 netgear wifi routers in exender mode.  I have old house plaster walls.  Wifi is good for the room it's in, not Comcast's fault.  Anything in a room with router  has wired and get's gigabit, everything else is hit or miss. 

 

Be outraged all you want, but if you aren't willing to test your speed at the modem, then you don't want a solution.