New increase in internet speeds per your email

I have the Netgear CM1000 with my Performance plan. Still on 60/5, waiting for 100/5.

I checked out Offers https://www.xfinity.com/learn/offers

and Blast+ Basic is 100 Mbps for my existing account and Performance is 60.

If I log out and view as a new customer, performance shows as 100 Mbps and Blast! is 200 Mbps.

it's obvious now that Xfinity is full of it.. especially with the lack of ANY reps coming in here to claify anything. so lame

Hi there. We want to clear up the confusion here. For those of you with notifications regarding an increase of speed, please first power cycle your modem and then run a speed test, hardwired directly from your modem to a computer. Here is a link for that: https://comca.st/2MGXzRv. If you're still experiencing a slower speed than you expect, please comment here. 

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@Comcast_Support wrote:

Hi there. We want to clear up the confusion here. For those of you with notifications regarding an increase of speed, please first power cycle your modem and then run a speed test, hardwired directly from your modem to a computer. Here is a link for that: https://comca.st/2MGXzRv. If you're still experiencing a slower speed than you expect, please comment here.

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 Thanks for the reminder to report back. My increase did arrive within the past week. I do test straight from the pc. Once I saw the speed, I reconnected to the modem. The speed went back down. No, it wasn't the modem, it was the one, outdated, Cat5 cable I was using. Replacement yielded about 250 Mbps. 

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@Comcast_Support wrote:

Hi there. We want to clear up the confusion here. For those of you with notifications regarding an increase of speed, please first power cycle your modem and then run a speed test, hardwired directly from your modem to a computer. Here is a link for that: https://comca.st/2MGXzRv. If you're still experiencing a slower speed than you expect, please comment here. 

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Hi @Comcast_Support , I'm still not getting the new speeds after power cycling. Also, if I go to https://www.xfinity.com/learn/offers and pretend I'm a new customer, it says Performance is 100. But if I say I'm an existing customer, it redirects me to https://www.xfinity.com/learn/existing/offers

and Performance is just 60. I got an email on October 1 that said "The download speed included with your current Xfinity Internet plan has been increased from 60/5 Mbps to 100/5 Mbps."

Finally got the new speeds. It seems to be tied to my billing cycle? My autopay hit on the 26th and I noticed https://www.xfinity.com/buy/plan/myPlan now says "Download speeds up to 100 Mbps"