edjcas's profile

New Poster

 • 

1 Message

Friday, September 20th, 2019 2:00 PM

Closed

New increase in internet speeds per your email

When will i see an increase in my speed that your email stated today ? I am currently seeing the old speed and it does not allow your streaming to come online in a reasonable speed.

 

This conversation is no longer open for comments or replies and is no longer visible to community members.

Contributor

 • 

21 Messages

6 years ago

I have the Netgear CM1000 with my Performance plan. Still on 60/5, waiting for 100/5.

 

I checked out Offers https://www.xfinity.com/learn/offers

and Blast+ Basic is 100 Mbps for my existing account and Performance is 60.

 

If I log out and view as a new customer, performance shows as 100 Mbps and Blast! is 200 Mbps.

New Poster

 • 

2 Messages

6 years ago

it's obvious now that Xfinity is full of it.. especially with the lack of ANY reps coming in here to claify anything. so lame

Official Employee

 • 

1K Messages

6 years ago

Hi there. We want to clear up the confusion here. For those of you with notifications regarding an increase of speed, please first power cycle your modem and then run a speed test, hardwired directly from your modem to a computer. Here is a link for that: https://comca.st/2MGXzRv. If you're still experiencing a slower speed than you expect, please comment here. 

Contributor

 • 

140 Messages

6 years ago


@Comcast_Support wrote:

Hi there. We want to clear up the confusion here. For those of you with notifications regarding an increase of speed, please first power cycle your modem and then run a speed test, hardwired directly from your modem to a computer. Here is a link for that: https://comca.st/2MGXzRv. If you're still experiencing a slower speed than you expect, please comment here.


 Thanks for the reminder to report back. My increase did arrive within the past week. I do test straight from the pc. Once I saw the speed, I reconnected to the modem. The speed went back down. No, it wasn't the modem, it was the one, outdated, Cat5 cable I was using. Replacement yielded about 250 Mbps. 

Contributor

 • 

21 Messages

6 years ago

Trying to paste this again https://imgur.com/a/iRHUwC1

 

 

 

Performance60.png

Contributor

 • 

21 Messages

6 years ago


@Comcast_Support wrote:

Hi there. We want to clear up the confusion here. For those of you with notifications regarding an increase of speed, please first power cycle your modem and then run a speed test, hardwired directly from your modem to a computer. Here is a link for that: https://comca.st/2MGXzRv. If you're still experiencing a slower speed than you expect, please comment here. 


Hi @Comcast_Support , I'm still not getting the new speeds after power cycling. Also, if I go to https://www.xfinity.com/learn/offers and pretend I'm a new customer, it says Performance is 100. But if I say I'm an existing customer, it redirects me to https://www.xfinity.com/learn/existing/offers

and Performance is just 60. I got an email on October 1 that said "The download speed included with your current Xfinity Internet plan has been increased from 60/5 Mbps to 100/5 Mbps."

 

Performance60.png

 

 

Contributor

 • 

21 Messages

6 years ago

Finally got the new speeds. It seems to be tied to my billing cycle? My autopay hit on the 26th and I noticed https://www.xfinity.com/buy/plan/myPlan now says "Download speeds up to 100 Mbps"

forum icon

New to the Community?

Start Here