I'm having issues with my upload speeds when playing games and voice chat.
I pay for the 600Mbps speed and I'm the only one in the household.
Any help solving this issue is deeply appreciated.
Netgear CM500 modem
Modem is connected to the line from the outside box.
Modem is only 3 months old.
Below is the connection log from the modem.
|Downstream Bonded Channels|
|Upstream Bonded Channels (Partial Service)|
You need a modem appropriate for your speed tier, and you should probably have a premise tech out to take a look at signal levels and missing channels, if you can persuade Comcast to send one. Call them at the phone number on your bill or 1-800-Comcast, or use one of the options on https://www.xfinity.com/support/contact-us/.
The Modem is rated for speeds upwards to 680Mbps per Netgears site.
I have contacted Xfinity's costumers service, and they escalted my case to a higher tier of tech support . They should be calling me tomorrow Monday 6/15/2020.
What I'm trying to figure out is if it's the modem that is defective or is the signal being sent from Xfinity that is the issue.
@Nickybuttons wrote: The Modem is rated for speeds upwards to 680Mbps per Netgears site. ...
That's a theoretical or lab-bench speed you'll never see in the real world. Manufacturer speed ratings don't matter, only the Comcast numbers do. That modem will never do 600 Mbps on their system.
... they escalted my case to a higher tier of tech support . They should be calling me tomorrow Monday 6/15/2020. ...
Chances are the problem is a mismatch between the modem and the speed tier, and/or local signal problems. It's not likely they'll be able to fix this remotely, unless dropping to a lower speed tier takes care of the problem. And that would still leave downstream power a bit on the high side.