Modem keeps dropping

Sounds like the issue is headed in the right direction. Thanks for posting back !

Less than 2h later another guy with the bucket truck and did what I assume was the plate replacement.  Time will tell if that was the solution.

Seems I'm still having issues.  Internet went out. All lights were good on the modem, but I could not log into it to pull logs. Had to reboot it. HEre are the logs after.

https://imgur.com/kGqA926

https://imgur.com/WI2Fcjm

https://imgur.com/rTkQWa7

Second tech came out. He noticed that the cable coming from the street was "stiff". His explanation was that even though we are in Michigan and it's cold it should still be flexibile.  His thought is that water got into the cable and could be causing the issues.  So he replaced the line from the pole to the house, and the grounding plate on the house.  As a precaution he also replaced the line that comes into the house.

Hello Brian! Thank you so much for your patience, I am more than happy to help with getting this issue resolved. For your security could you also provide your street address or account number? 

I spoke with the supervisor for the techs that have come out. He said he noticed that my modem was not provisioned properly. So he did something to do that again. We'll see if that does anything.  But it doesn't sound promising.

I forgot to post that the supervisor actually called me the next day.  I didn't have any disconnects since he re-provisioned it, but he said the modem is now reporting, and does have a lot of T3 errors.  We are going to see how it does over the weekend, and if it's still having T3 errors on Monday we might replace the line from the modem to the splitter in my house.

This is still an ongoing issue.  Today was the first day I didn't have to reboot in a while, but I still know from my Nest camera that the internet went out at like 3 am.

A tech was here earlier this week and put filters on a few houses he saw had a lot of noise, but that didn't seem to have any effect.

Still fighting this.  Tech coming again tomorrow. If I setup a ping to www.google.com it seems like it drops about 25% at this point.  I noticed that my Power levels are much higher than what I posted originally

https://imgur.com/S9gu38h
https://imgur.com/xQjH3ke
https://imgur.com/042FOA0

Update tonight - I couldn't take it any longer and chatted online with an Xfinity Assistant.  

I'm not expecting this to hold, but when I asked what they did, I get that they used "advanced tools"

Hey there @spratke , I know you've been in contact with us over the past few weeks with a few different maintenance and tech visits. I'd like to follow-up after tomorrows appointment with you, if that's alright.

We can contact you! I hope everything goes well, and we will talk soon.