Frequent Visitor
•
14 Messages
Many service interruption every day
Hi, I have many many service interruption since switching from WOW to Xfinity for better service, Unfortunately, I thought Xinfinity will be better > below you can find the log problem for one day only and there are many uncorrected packets.
I lost the connection several times today.
Fri Jun 19 11:27:37 2020 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:40:36:44:5d:92;CMTS-MAC=04:2a:e2:c6:cc:ef;CM-QOS=1.1;CM-VER=3.0; |
Fri Jun 19 11:27:37 2020 | Critical (3) | Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=00:40:36:44:5d:92;CMTS-MAC=04:2a:e2:c6:cc:ef;CM-QOS=1.1;CM-VER=3.0; |
Fri Jun 19 11:29:47 2020 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=00:40:36:44:5d:92;CMTS-MAC=04:2a:e2:c6:cc:ef;CM-QOS=1.1;CM-VER=3.0; |
Fri Jun 19 11:30:01 2020 | Critical (3) | No Ranging Response received - T3 time-out;CM-MAC=00:40:36:44:5d:92;CMTS-MAC=04:2a:e2:c6:cc:ef;CM-QOS=1.0;CM-VER=3.0; |
Fri Jun 19 11:30:08 2020 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:40:36:44:5d:92;CMTS-MAC=04:2a:e2:c6:cc:ef;CM-QOS=1.0;CM-VER=3.0; |
Fri Jun 19 11:30:14 2020 | Notice (6) | Honoring MDD; IP provisioning mode = IPv6 |
Fri Jun 19 11:30:58 2020 | Warning (5) | Unicast DSID PSN startup error |
Fri Jun 19 17:56:05 2020 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:40:36:44:5d:92;CMTS-MAC=04:2a:e2:c6:cc:ef;CM-QOS=1.1;CM-VER=3.0; |
Fri Jun 19 17:57:00 2020 | Critical (3) | Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=00:40:36:44:5d:92;CMTS-MAC=04:2a:e2:c6:cc:ef;CM-QOS=1.1;CM-VER=3.0; |
Fri Jun 19 17:57:13 2020 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:40:36:44:5d:92;CMTS-MAC=04:2a:e2:c6:cc:ef;CM-QOS=1.1;CM-VER=3.0; |
Fri Jun 19 17:57:13 2020 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=00:40:36:44:5d:92;CMTS-MAC=04:2a:e2:c6:cc:ef;CM-QOS=1.1;CM-VER=3.0; |
Fri Jun 19 17:57:21 2020 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:40:36:44:5d:92;CMTS-MAC=04:2a:e2:c6:cc:ef;CM-QOS=1.1;CM-VER=3.0; |
Fri Jun 19 17:59:31 2020 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=00:40:36:44:5d:92;CMTS-MAC=04:2a:e2:c6:cc:ef;CM-QOS=1.1;CM-VER=3.0; |
Fri Jun 19 17:59:47 2020 | Critical (3) | No Ranging Response received - T3 time-out;CM-MAC=00:40:36:44:5d:92;CMTS-MAC=04:2a:e2:c6:cc:ef;CM-QOS=1.0;CM-VER=3.0; |
Fri Jun 19 17:59:54 2020 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:40:36:44:5d:92;CMTS-MAC=04:2a:e2:c6:cc:ef;CM-QOS=1.0;CM-VER=3.0; |
Fri Jun 19 17:59:59 2020 | Notice (6) | Honoring MDD; IP provisioning mode = IPv6 |
Fri Jun 19 18:55:34 2020 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:40:36:44:5d:92;CMTS-MAC=04:2a:e2:c6:cc:ef;CM-QOS=1.1;CM-VER=3.0; |
EG
Expert
•
103.5K Messages
4 years ago
The downstream is in spec. What does the upstream power look like ?
0
0
sinan72
Frequent Visitor
•
14 Messages
4 years ago
Thank you EG for your reply, I just want to tell you that the technician came to my house and change the coaxial cable with a new one from the pole to the house and they changed all the old connections also ( I don't have any splitter connected to the line ), maybe this information will help.
0
0
EG
Expert
•
103.5K Messages
4 years ago
O/k. Please send that private message to .@ComcastMorgan.
0
0
sinan72
Frequent Visitor
•
14 Messages
4 years ago
Another service interruption
0
0
EG
Expert
•
103.5K Messages
4 years ago
The upstream power is also in spec.
Even though the signal stats looked o/k at that snapshot in time, the error log entries confirm that something is going on. Perhaps there is noise ingress into the line(s) somewhere.
There are other signal stat figures that can't be read by the modem. They are the "Upstream Rx Power" (Upstream Receive Power Level), the "Upstream SNR Ch." (Upstream Signal To Noise Ratio), and the "Upstream ICFR" (In Channel Frequency Response). These are as equally important in diagnosing connectivity issues as are the modem's stats.
I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. They can check the CMTS (Cable Modem Termination System) for any real time degradation and / or error reports, see your node / cable plant and modem health, and see whether or not everything is in the green zone. They can also see a history plot for the modem and poll for those upstream receive signal stats.
0
0
CCMorgan
Gold Problem Solver
•
3.3K Messages
4 years ago
Hi there sinan72. Sorry to hear about the troubles you're experiencing with your connection. I would like to take a look at a few more diagnostics. To get started, please send me a PM with your first and last name. We will go from there.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
Thanks. 🙂
0
sinan72
Frequent Visitor
•
14 Messages
4 years ago
Before 2 days I replaced the modem with a new one and I still facing the same problems, I think the problem from the top or from the node, you can find below the modem reading for yesterday and today
Event Log
0
0
sinan72
Frequent Visitor
•
14 Messages
4 years ago
I sent the PM
0
0
sinan72
Frequent Visitor
•
14 Messages
4 years ago
Again, many interruptions today, I am really thinking to return back to WOW
0
0
sinan72
Frequent Visitor
•
14 Messages
4 years ago
Today I return back to wow with the highest speed there is no problem with service till now, all event log empty no uncorrected pockets. 👍
The table below contains the log of events that the SB6190 has detected. This log can be important to the service provider to help diagnose and correct problems, if any should occur.
0
idolgov
Frequent Visitor
•
9 Messages
4 years ago
So, what could have changed to get you back on track?
0
0
sinan72
Frequent Visitor
•
14 Messages
4 years ago
Hi, I faced service interruptions for 2 times from WOW service before switching to comcast , that's happend when them fiberoptic has cut through when there was some construction work beside I-75 ,so I decied to switch to comcast , I keept my service with comcast to use it as backup internet , today I bought 2 WAN input router and connect the both ISP provider to my new router , unfortuntly the comcast problem still excist , all comcast technicians aunable to address the problem and you can find the Event Log for today .
I saw couple vedio in youtube showing that the technicians using many type of testing meters to address , which is not available with comcast technician
0
0