New Poster
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4 Messages
Internet slow and eratic
I am at my wits end and am so frustrated with the internet service provided by Comcast. I just ordered 600 mbps and am wasting my money. Service has been erratic for years and now it's worse than ever. Slow connection, constant buffering, connection drops for 10 minutes at a time or connections drops a minute than comes back. I've had to use my data on my phone just to get stable connections to do internet work. I'm a threads hair away from cancelling once and for all.
EG
Expert
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103.5K Messages
4 years ago
Start here;
https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652
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Omsoft
New Poster
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4 Messages
4 years ago
I don't know if your at bot or not....anyway....this has been going on for a long time and your suggested basic fixes have been done many times. The problem is with the service not with the customer or the customers equipment.
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Kaskinner1
New Poster
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2 Messages
4 years ago
you aren't alone ( I thought it was just me ) : that is exactly why I'm am looking at this site. My wifi/internet service is exactly how you described . I had a "technician " ( ya, right ) here on Thursday who assured me he had fixed everything ( after working for an hour and a half ) . My service today is worse than before he came. I really hate this company.
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Omsoft
New Poster
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4 Messages
4 years ago
A technician came to my house a few days ago. The internet is so bad, its unusable. Can't even run netflix without buffering constantly. I hear your pain.
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EG
Expert
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103.5K Messages
4 years ago
O/k call 1800comcast a book another tech visit. Throw it right back into their laps. Good luck with it !
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Kaskinner1
New Poster
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2 Messages
4 years ago
yep - I think at this point 4 in-person techs and probably 8 phone "helpers"
it's just bad service
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Omsoft
New Poster
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4 Messages
4 years ago
I looked at the video included on the link you sent. Here is info from my modem. Based on the info in the video there is a problem because I shouldn't have so many "uncorrected". Please advise:
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EG
Expert
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103.5K Messages
4 years ago
Actually, the uncorrected errors are pretty low ( depends on the total *uptime* of the modem since the last re-boot). And they are only on one channel.
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