Internet outage and questionable offer

[kmdraus]

Has anyone had their internet go out?  I called the support number, waited on hold for 15 minutes and then got a spiel about $99 for the next three years.  The person I spoke with wouldn't put me through to customer service until I provided a credit card to charge the $99.  I noticed then during the call that my internet came back and hung up on her.  Has anyone had this happen?

[lesmikesell]

If your phone has a call log, check that you dialed the right number.  I once transposed digits calling Social Security and got some kind of scammer instead.  It wouldn't surprise me if there were similar scams using likely misdials of other popular service numbers.

[kmdraus]

I called 1-800-xfinity that I found on the website (I just double-checked the number).

[lesmikesell]

That should be correct, but does your call log show it was dialed correctly?

[lesmikesell]

I've never had a problem scheduling a service call.  Haven't needed it often, though.

[EG]

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@kmdraus wrote:

Has anyone had their internet go out?  I called the support number, waited on hold for 15 minutes and then got a spiel about $99 for the next three years.  The person I spoke with wouldn't put me through to customer service until I provided a credit card to charge the $99.  I noticed then during the call that my internet came back and hung up on her.  Has anyone had this happen?

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Start here;

https://forums.xfinity.com/t5/Your-Home-Network/Connection-Troubleshooting-Tips/m-p/1253575#M94474

Post the requested info from here;

https://forums.xfinity.com/t5/Your-Home-Network/Information-Requested-for-Connection-Related-Posts/m...