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Internet outage and questionable offer

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New Poster

Internet outage and questionable offer

Has anyone had their internet go out?  I called the support number, waited on hold for 15 minutes and then got a spiel about $99 for the next three years.  The person I spoke with wouldn't put me through to customer service until I provided a credit card to charge the $99.  I noticed then during the call that my internet came back and hung up on her.  Has anyone had this happen?

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Valued Contributor

Re: Internet outage and questionable offer

If your phone has a call log, check that you dialed the right number.  I once transposed digits calling Social Security and got some kind of scammer instead.  It wouldn't surprise me if there were similar scams using likely misdials of other popular service numbers.

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New Poster

Re: Internet outage and questionable offer

I called 1-800-xfinity that I found on the website (I just double-checked the number).
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Valued Contributor

Re: Internet outage and questionable offer

That should be correct, but does your call log show it was dialed correctly?

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Valued Contributor

Re: Internet outage and questionable offer

I've never had a problem scheduling a service call.  Haven't needed it often, though.

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Expert

Re: Internet outage and questionable offer


@kmdraus wrote:

Has anyone had their internet go out?  I called the support number, waited on hold for 15 minutes and then got a spiel about $99 for the next three years.  The person I spoke with wouldn't put me through to customer service until I provided a credit card to charge the $99.  I noticed then during the call that my internet came back and hung up on her.  Has anyone had this happen?


Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Connection-Troubleshooting-Tips/m-p/1253575#M94474

 

Post the requested info from here;


https://forums.xfinity.com/t5/Your-Home-Network/Information-Requested-for-Connection-Related-Posts/m...

 



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