Contributor
•
26 Messages
Internet drops connection every hours.
Hi Comcast,
I am subscribing the 100mbps plan and the internet speed used to be ~ 30~60mpbs. There was internet outage two weeks ago, and I have noticed that the internet speed became ~100bps since then. However, the internet connection is getting worse than before. There was 2~3 times internet loss which I never had last 5 year. I have switched the cable modem from SB6121 to SB6183 for I thought SB6121 cannot handle stable 100Mbsp speed. But new SB6183 still showed the same issue. This Saturday, Comcast technicial visited and replaced the connector outside home. This did't work either. Last night, it became worse and as shown in below the log, I had internet loss in every hour until this morning.
I am using SB6183 cable modem and netgear R6700v2 wifi router.
The time when I am posting this now, it looks fine in downstram and uptream channel as shown below. When it starts to become unstable, I can notice that the numbers in corrected and uncorrectables are increasing dramatically, and finally internet is disconnected. The connection is back to normal in few minutes but it happens again in few hours.
Please take a look my issue and advise how to fix this issue.
Thanks in advance.
| Mon Aug 03 04:42:03 2020 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0; |
| Mon Aug 03 04:42:03 2020 | Critical (3) | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0; |
| Mon Aug 03 04:42:03 2020 | Critical (3) | 16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0; |
| Mon Aug 03 04:42:40 2020 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0; |
| Mon Aug 03 04:42:40 2020 | Critical (3) | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0; |
| Mon Aug 03 04:42:40 2020 | Critical (3) | 16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0; |
| Mon Aug 03 04:42:47 2020 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0; |
| Mon Aug 03 04:47:07 2020 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0; |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Mon Aug 03 04:52:32 2020 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0; |
| Mon Aug 03 04:56:52 2020 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0; |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Mon Aug 03 05:27:59 2020 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0; |
| Mon Aug 03 05:27:59 2020 | Critical (3) | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0; |
| Mon Aug 03 05:27:59 2020 | Critical (3) | 16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0; |
| Mon Aug 03 05:28:16 2020 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0; |
| Mon Aug 03 05:28:16 2020 | Critical (3) | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0; |
| Mon Aug 03 05:28:16 2020 | Critical (3) | 16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0; |
| Mon Aug 03 05:28:29 2020 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0; |
| Mon Aug 03 05:32:49 2020 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0; |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Time Not Established | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Mon Aug 03 05:55:04 2020 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0; |
| Mon Aug 03 05:55:04 2020 | Critical (3) | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0; |
| Mon Aug 03 05:55:04 2020 | Critical (3) | 16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0; |
| Mon Aug 03 05:55:39 2020 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0; |
| Mon Aug 03 05:55:39 2020 | Critical (3) | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0; |
| Mon Aug 03 05:55:39 2020 | Critical (3) | 16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0; |
| Mon Aug 03 05:55:46 2020 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0; |
| Mon Aug 03 06:00:06 2020 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0; |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Time Not Established | Critical (3) | No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Time Not Established | Critical (3) | No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Time Not Established | Critical (3) | No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Time Not Established | Critical (3) | No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Time Not Established | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Mon Aug 03 06:29:36 2020 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0; |
| Mon Aug 03 06:33:56 2020 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0; |
| Time Not Established | Notice (6) | Honoring MDD; IP provisioning mode = IPv6 |
Startup Procedure
| Procedure | Status | Comment |
| Acquire Downstream Channel | Locked | |
| Connectivity State | OK | Operational |
| Boot State | OK | Operational |
| Configuration File | OK | |
| Security | Enabled | BPI+ |
| DOCSIS Network Access Enabled | Allowed |
| Channel | Lock Status | Modulation | Channel ID | Frequency | Power | SNR | Corrected | Uncorrectables |
| 1 | Locked | QAM256 | 20 | 483000000 Hz | 4.0 dBmV | 37.8 dB | 16 | 83 |
| 2 | Locked | QAM256 | 21 | 489000000 Hz | 4.1 dBmV | 37.8 dB | 0 | 0 |
| 3 | Locked | QAM256 | 22 | 495000000 Hz | 4.1 dBmV | 37.7 dB | 0 | 0 |
| 4 | Locked | QAM256 | 23 | 507000000 Hz | 4.1 dBmV | 36.7 dB | 4 | 0 |
| 5 | Locked | QAM256 | 24 | 513000000 Hz | 4.1 dBmV | 37.6 dB | 0 | 0 |
| 6 | Locked | QAM256 | 25 | 519000000 Hz | 4.1 dBmV | 37.5 dB | 0 | 0 |
| 7 | Locked | QAM256 | 26 | 525000000 Hz | 4.1 dBmV | 37.4 dB | 0 | 0 |
| 8 | Locked | QAM256 | 27 | 531000000 Hz | 4.2 dBmV | 37.5 dB | 0 | 0 |
| 9 | Locked | QAM256 | 28 | 537000000 Hz | 4.2 dBmV | 37.4 dB | 0 | 0 |
| 10 | Locked | QAM256 | 29 | 543000000 Hz | 4.2 dBmV | 37.3 dB | 0 | 0 |
| 11 | Locked | QAM256 | 30 | 549000000 Hz | 4.1 dBmV | 37.3 dB | 0 | 0 |
| 12 | Locked | QAM256 | 31 | 555000000 Hz | 4.2 dBmV | 37.3 dB | 0 | 0 |
| 13 | Locked | QAM256 | 32 | 561000000 Hz | 4.2 dBmV | 37.3 dB | 0 | 0 |
| 14 | Locked | QAM256 | 33 | 567000000 Hz | 4.1 dBmV | 37.2 dB | 0 | 0 |
| 15 | Locked | QAM256 | 34 | 573000000 Hz | 4.0 dBmV | 37.1 dB | 0 | 0 |
| 16 | Locked | QAM256 | 35 | 579000000 Hz | 3.8 dBmV | 37.1 dB | 0 | 0 |
| Channel | Lock Status | US Channel Type | Channel ID | Symbol Rate | Frequency | Power |
| 1 | Locked | ATDMA | 4 | 5120 Ksym/sec | 36700000 Hz | 39.5 dBmV |
| 2 | Locked | ATDMA | 5 | 1280 Ksym/sec | 41200000 Hz | 41.3 dBmV |
| 3 | Locked | ATDMA | 1 | 5120 Ksym/sec | 17300000 Hz | 38.8 dBmV |
| 4 | Locked | ATDMA | 3 | 5120 Ksym/sec | 30300000 Hz | 39.0 dBmV |
jsukpark
Contributor
•
26 Messages
4 years ago
Here is the full log file which I can see now
The table below contains the log of events that the SB6183 has detected. This log can be important to the service provider to help diagnose and correct problems, if any should occur.
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EG
Expert
•
103.5K Messages
4 years ago
Even though the signal stats looked o/k at that snapshot in time, the error log entries confirm that something is going on. Perhaps there is noise ingress into the line(s) somewhere.
There are other signal stat figures that can't be read by the modem. They are the "Upstream Rx Power" (Upstream Receive Power Level), the "Upstream SNR Ch." (Upstream Signal To Noise Ratio), and the "Upstream ICFR" (In Channel Frequency Response). These are as equally important in diagnosing connectivity issues as are the modem's stats.
I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. They can check the CMTS (Cable Modem Termination System) for any real time degradation and / or error reports, see your node / cable plant and modem health, and see whether or not everything is in the green zone. They can also see a history plot for the modem and poll for those upstream receive signal stats.
You should get a reply here in your topic. Good luck !
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jsukpark
Contributor
•
26 Messages
4 years ago
@EG for a prompt reply on my posting. While I am looking at your reply, the internet went down again and I am using my celluar hotspot for this reply.
Hope this issue can be resolved asap 🙂
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jsukpark
Contributor
•
26 Messages
4 years ago
@ComcastChe message sent.
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CCChe
Official Employee
•
6.9K Messages
4 years ago
Hi @jsukpark,
We appreciate you asking your question here in the Xfinity Forum, we are happy to help. I'm sorry for the experience you're having with your internet connection and would like to investigate and help find a resolution.
Can you please send me a private message with your first and last name, and the numbers associated with your address? To send a private message, click on "ComcastChe" and then click send a message. I look forward to chatting with you soon.
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CCChe
Official Employee
•
6.9K Messages
4 years ago
@jsukpark , not just yet. I am almost finished assisting the customer I was working with before you and will be replying to your PM next. I have not yet had the chance to access your account.
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jsukpark
Contributor
•
26 Messages
4 years ago
@ComcastChe I see. Thanks.
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jsukpark
Contributor
•
26 Messages
4 years ago
Hi, @ComcastChe
Are you working on my modem? Now the internet connection is in and out every minutes and I cannot access to internet anymore.
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jsukpark
Contributor
•
26 Messages
4 years ago
@ComcastChe Is there any update on my issue? It seems there is no improvement since yesterday.
From 11:00PM(PST) 8/3/2020 to 7:30AM(PST) 8/4/2020
: Every hours there was internet drops.
From 07:30AM(PST) 8/4/2020 to 10:20AM(PST) 8/4/2020
: Stable internet connection
From 10:20AM(PST) 8/4/2020 to now
: Every hours there is internet drops.
Here is the log file I captued below
The table below contains the log of events that the SB6183 has detected. This log can be important to the service provider to help diagnose and correct problems, if any should occur.
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EG
Expert
•
103.5K Messages
4 years ago
FWIW, just an FYI. Most of those error log entries are unhelpful and basically useless because they have the "Time Not Established" date/time stamp so they can't really be used for troubleshooting and are basically invalid. Those happen when a modem is re-booted/powercycled either deliberately by the end user or spontaneously because of connectivity / signal issues with the system, so it spits out a number of random errors caused by the re-boot. Makes the entries look more numerous than they really are. It really likely to be only one or two actual events.
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jsukpark
Contributor
•
26 Messages
4 years ago
Thanks @EG for the reply. I see. Here is the cleaner version just in case.
Event Log
The table below contains the log of events that the SB6183 has detected. This log can be important to the service provider to help diagnose and correct problems, if any should occur.
Top of Form
Time
Priority
Description
Tue Aug 04 06:23:15 2020
Critical (3)
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Tue Aug 04 10:23:39 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Tue Aug 04 10:27:59 2020
Critical (3)
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Tue Aug 04 11:16:04 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Tue Aug 04 11:16:04 2020
Critical (3)
Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Tue Aug 04 11:16:04 2020
Critical (3)
16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Tue Aug 04 11:16:41 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Tue Aug 04 11:21:01 2020
Critical (3)
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Tue Aug 04 11:25:19 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Tue Aug 04 11:29:39 2020
Critical (3)
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Tue Aug 04 11:36:07 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Tue Aug 04 11:40:27 2020
Critical (3)
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Tue Aug 04 11:44:17 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Tue Aug 04 11:48:37 2020
Critical (3)
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Tue Aug 04 11:54:30 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Tue Aug 04 11:58:50 2020
Critical (3)
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Tue Aug 04 12:04:50 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Tue Aug 04 12:09:10 2020
Critical (3)
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Tue Aug 04 12:18:08 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Tue Aug 04 12:22:28 2020
Critical (3)
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Tue Aug 04 12:30:39 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Tue Aug 04 12:34:59 2020
Critical (3)
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Tue Aug 04 12:38:53 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Tue Aug 04 12:43:13 2020
Critical (3)
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Tue Aug 04 13:40:12 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Tue Aug 04 13:40:12 2020
Critical (3)
Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Tue Aug 04 13:40:12 2020
Critical (3)
16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Tue Aug 04 13:40:21 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Tue Aug 04 13:44:41 2020
Critical (3)
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Tue Aug 04 13:46:41 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
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jsukpark
Contributor
•
26 Messages
4 years ago
Another two more disconnections happened after the previous post.
Event Log
The table below contains the log of events that the SB6183 has detected. This log can be important to the service provider to help diagnose and correct problems, if any should occur.
Top of Form
Time
Priority
Description
Time Not Established
Critical (3)
No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.0;CM-VER=3.0;
Time Not Established
Critical (3)
No Ranging Response received - T3 time-out
Wed Aug 05 01:27:30 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 01:27:30 2020
Critical (3)
Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 01:27:30 2020
Critical (3)
16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 01:27:59 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 01:27:59 2020
Critical (3)
Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 01:27:59 2020
Critical (3)
16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 01:28:00 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 01:32:20 2020
Critical (3)
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Time Not Established
Critical (3)
No Ranging Response received - T3 time-out
Wed Aug 05 02:22:36 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 02:22:36 2020
Critical (3)
Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 02:22:36 2020
Critical (3)
16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 02:22:54 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 02:22:54 2020
Critical (3)
Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 02:22:54 2020
Critical (3)
16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 02:23:10 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 02:27:30 2020
Critical (3)
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Time Not Established
Critical (3)
No Ranging Response received - T3 time-out
Wed Aug 05 03:16:00 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 03:16:00 2020
Critical (3)
Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 03:16:00 2020
Critical (3)
16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 03:16:37 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 03:16:37 2020
Critical (3)
Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 03:16:37 2020
Critical (3)
16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 03:16:45 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 03:21:05 2020
Critical (3)
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Time Not Established
Critical (3)
No Ranging Response received - T3 time-out
Wed Aug 05 04:27:27 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 04:27:27 2020
Critical (3)
Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 04:27:27 2020
Critical (3)
16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 04:27:47 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 04:32:07 2020
Critical (3)
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Time Not Established
Critical (3)
No Ranging Response received - T3 time-out
Wed Aug 05 04:48:06 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 04:48:06 2020
Critical (3)
Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 04:48:06 2020
Critical (3)
16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 04:48:26 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 04:48:26 2020
Critical (3)
Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 04:48:26 2020
Critical (3)
16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 04:48:52 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 04:53:12 2020
Critical (3)
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Time Not Established
Critical (3)
No Ranging Response received - T3 time-out
Wed Aug 05 05:07:44 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 05:07:44 2020
Critical (3)
Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 05:07:44 2020
Critical (3)
16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 05:08:26 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 05:12:46 2020
Critical (3)
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 05:55:23 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 06:16:04 2020
Critical (3)
Resetting the cable modem due to docsDevResetNow
Time Not Established
Critical (3)
No Ranging Response received - T3 time-out
Wed Aug 05 06:17:44 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 06:26:44 2020
Critical (3)
Resetting the cable modem due to docsDevResetNow
Time Not Established
Critical (3)
No Ranging Response received - T3 time-out
Wed Aug 05 06:40:32 2020
Critical (3)
Resetting the cable modem due to docsDevResetNow
Time Not Established
Critical (3)
No Ranging Response received - T3 time-out
Wed Aug 05 08:19:30 2020
Critical (3)
Resetting the cable modem due to docsDevResetNow
Time Not Established
Critical (3)
No Ranging Response received - T3 time-out
Wed Aug 05 11:29:11 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 11:29:11 2020
Critical (3)
Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 11:29:11 2020
Critical (3)
16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 11:29:38 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 11:33:58 2020
Critical (3)
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 11:42:29 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 11:46:49 2020
Critical (3)
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
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jsukpark
Contributor
•
26 Messages
4 years ago
last night shows internet drops every hours.
Is there anyone to tell me what is going on my node? Since two days ago, no one tells me any update yet. But the issue still persists
Event Log
The table below contains the log of events that the SB6183 has detected. This log can be important to the service provider to help diagnose and correct problems, if any should occur.
Top of Form
Time
Priority
Description
Tue Aug 04 22:52:29 2020
Critical (3)
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 00:17:20 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 00:17:20 2020
Critical (3)
Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 00:17:20 2020
Critical (3)
16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 00:17:40 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 00:17:40 2020
Critical (3)
Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 00:17:40 2020
Critical (3)
16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 00:17:56 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 00:22:16 2020
Critical (3)
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 01:27:30 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 01:27:30 2020
Critical (3)
Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 01:27:30 2020
Critical (3)
16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 01:27:59 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 01:27:59 2020
Critical (3)
Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 01:27:59 2020
Critical (3)
16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 01:28:00 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 01:32:20 2020
Critical (3)
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 02:22:36 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 02:22:36 2020
Critical (3)
Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 02:22:36 2020
Critical (3)
16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 02:22:54 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 02:22:54 2020
Critical (3)
Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 02:22:54 2020
Critical (3)
16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 02:23:10 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 02:27:30 2020
Critical (3)
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 03:16:00 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 03:16:00 2020
Critical (3)
Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 03:16:00 2020
Critical (3)
16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 03:16:37 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 03:16:37 2020
Critical (3)
Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 03:16:37 2020
Critical (3)
16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 03:16:45 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 03:21:05 2020
Critical (3)
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 04:27:27 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 04:27:27 2020
Critical (3)
Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 04:27:27 2020
Critical (3)
16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 04:27:47 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 04:32:07 2020
Critical (3)
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 04:48:06 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 04:48:06 2020
Critical (3)
Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 04:48:06 2020
Critical (3)
16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 04:48:26 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 04:48:26 2020
Critical (3)
Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 04:48:26 2020
Critical (3)
16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 04:48:52 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 04:53:12 2020
Critical (3)
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Time Not Established
Critical (3)
No Ranging Response received - T3 time-out
Wed Aug 05 05:07:44 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 05:07:44 2020
Critical (3)
Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 05:07:44 2020
Critical (3)
16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 05:08:26 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 05:12:46 2020
Critical (3)
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 05:55:23 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 06:16:04 2020
Critical (3)
Resetting the cable modem due to docsDevResetNow
Time Not Established
Critical (3)
No Ranging Response received - T3 time-out
Wed Aug 05 06:17:44 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b6:37:6d;CMTS-MAC=00:01:5c:65:2c:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 06:26:44 2020
Critical (3)
Resetting the cable modem due to docsDevResetNow
Time Not Established
Critical (3)
No Ranging Response received - T3 time-out
Wed Aug 05 06:40:32 2020
Critical (3)
Resetting the cable modem due to docsDevResetNow
Time Not Established
Critical (3)
No Ranging Response received - T3 time-out
Time Not Established
Notice (6)
Honoring MDD; IP provisioning mode = IPv6
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0
EG
Expert
•
103.5K Messages
4 years ago
No prob !
0
jsukpark
Contributor
•
26 Messages
4 years ago
Thanks @EG for your support.
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