Thank you for reaching out on our Xfinity forum, @Jfl2! I rely on my internet for work so I'd be frustrated if I was having issues. Rest assured, you've reached the perfect team to restore your connection to the excellent speeds you've come to expect. Please send me a Private Message with your name and address so I can take a look at what's going on.
To send a private message, click my name " ComcastEmilyS", then click "send a message".
Start with the modem's signal stats. Perhaps they already are, or they are close to being out of spec and intermittently they go completely of spec. Try getting them here http://192.168.100.1 or here http://10.0.0.1
Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
What is the exact make and model number of the modem ?
Is this a WiFi connection ?
Please post the info that I requested here in the open forums so that all readers here may benefit from the exchange. This is in keeping with the spirit of which these public help forums were originally intended. Thank you.
XfinityEmilyB
Official Employee
•
1.4K Messages
3 years ago
Thank you for reaching out on our Xfinity forum, @Jfl2! I rely on my internet for work so I'd be frustrated if I was having issues. Rest assured, you've reached the perfect team to restore your connection to the excellent speeds you've come to expect. Please send me a Private Message with your name and address so I can take a look at what's going on.
To send a private message, click my name " ComcastEmilyS", then click "send a message".
0
0
EG
Expert
•
103.5K Messages
3 years ago
Start with the modem's signal stats. Perhaps they already are, or they are close to being out of spec and intermittently they go completely of spec. Try getting them here http://192.168.100.1 or here http://10.0.0.1
Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
What is the exact make and model number of the modem ?
Is this a WiFi connection ?
Please post the info that I requested here in the open forums so that all readers here may benefit from the exchange. This is in keeping with the spirit of which these public help forums were originally intended. Thank you.
0
0