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Internet cuts out multiple times, about 20 times an hour

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New Poster

Internet cuts out multiple times, about 20 times an hour

Since yesterday, my internet connection keeps cutting out for some reason, it happens multiple times a day, it even happened while i was typing this.

Could anyone help me?

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Gold Problem Solver

Re: Internet cuts out multiple times, about 20 times an hour

Are you connecting via Wifi or Ethernet? If Wifi, it's best to switch to an Ethernet cable connection if possible. That would allow you to determine whether the problem is the Wifi signal or the link between your equipment and Comcast's network. Network connection problems that affect both Ethernet and Wifi devices are often due to poor coax connections, usually in or near your home.

If you want to troubleshoot this yourself, please see Connection Troubleshooting Tips. If you still need help, please post your modem or gateway's signal information, especially downstream power levels and SNR, upstream power levels, and error log.

If you can't find the problem or you'd rather have Comcast take care of it, call them at the phone number on your bill or 1-800-Comcast, or use one of the options on https://www.xfinity.com/support/contact-us/. If they can't fix the problem remotely (unlikely), insist they send a tech out to identify the cause and correct it.

If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit unless you have their Service Protection Plan (https://www.xfinity.com/support/articles/service-protection-plan, closed to customers that don't already have it). If the trouble is due to a faulty Comcast rental device, or anything outside your home, you shouldn't be charged.

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New Poster

Re: Internet cuts out multiple times, about 20 times an hour

I had the same issue for so long, Xfinity doesnt know what it is but you're gonna need a new moden/router thats not from Xfinity. Its the only solution from my experience.
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Expert

Re: Internet cuts out multiple times, about 20 times an hour

That's not necessarily so..

 



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