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Intermittent connection issues and speed

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New Poster

Intermittent connection issues and speed

I have had Comcast for a number of years and for the past 4-5 months have been facing constant connection issues, multiple times of the day. My connection gets dropped or speed goes down so drastically that internet practically becomes unusable. I have had technicians come and check my internet at 5 separate occasions. The technician changed the modem, filters, moved the modem from one location in the house to another saying he sees the connection better at the new location. My connection issues are not resolved though. When ever I call Comcast they ask me to reboot and check, but the issue is not continuous , it is intermittent and having a Comcast technician or rep at that very moment is not possible. I wanted to check if any one has such issues and troubleshooted them.
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Expert

Re: Intermittent connection issues and speed

Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Connection-Troubleshooting-Tips/m-p/1253575#M94474

 

Post the requested info from here;


https://forums.xfinity.com/t5/Your-Home-Network/Information-Requested-for-Connection-Related-Posts/m...

 



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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New Poster

Re: Intermittent connection issues and speed

Same problem for months

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Diamond Problem Solver

Re: Intermittent connection issues and speed

Dead thread closed, feel free to start your own detailed thread

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!