Frequent Visitor
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6 Messages
Intermittent Drops/Errors on modem
To start i've had issues with my connection for a bit (4/5 years) but never called to get them fixed. Normally happens when im uploading (playng games online or streaming to twitch)thats where the disconnects happen. Started investgating recently, logging into the modem (Arris SB8200) and reading that my upstream maybe out of acceptable power levels (45dbmv - 51dbmv).
They sent a tech out to my house today and told me my power levels were fine. Checked outside and inside. Ran a new line directly from the box outside of my house into my apartment. I don't know where else to go here. Talking to customer service isn't getting me anywhere.
Here are the levels.
| Channel ID | Lock Status | Modulation | Frequency | Power | SNR/MER | Corrected | Uncorrectables |
| 13 | Locked | QAM256 | 531000000 Hz | 4.8 dBmV | 43.7 dB | 0 | 0 |
| 9 | Locked | QAM256 | 507000000 Hz | 4.7 dBmV | 43.7 dB | 0 | 0 |
| 10 | Locked | QAM256 | 513000000 Hz | 4.6 dBmV | 43.7 dB | 0 | 0 |
| 11 | Locked | QAM256 | 519000000 Hz | 4.6 dBmV | 43.7 dB | 0 | 0 |
| 12 | Locked | QAM256 | 525000000 Hz | 4.6 dBmV | 43.6 dB | 0 | 0 |
| 14 | Locked | QAM256 | 537000000 Hz | 4.6 dBmV | 43.6 dB | 0 | 0 |
| 15 | Locked | QAM256 | 543000000 Hz | 4.9 dBmV | 43.6 dB | 0 | 0 |
| 16 | Locked | QAM256 | 549000000 Hz | 5.2 dBmV | 43.7 dB | 0 | 0 |
| 17 | Locked | QAM256 | 555000000 Hz | 5.5 dBmV | 43.7 dB | 0 | 0 |
| 18 | Locked | QAM256 | 561000000 Hz | 5.7 dBmV | 43.7 dB | 0 | 0 |
| 19 | Locked | QAM256 | 567000000 Hz | 5.8 dBmV | 43.9 dB | 0 | 0 |
| 20 | Locked | QAM256 | 573000000 Hz | 6.1 dBmV | 44.1 dB | 0 | 0 |
| 21 | Locked | QAM256 | 579000000 Hz | 6.0 dBmV | 43.9 dB | 0 | 0 |
| 22 | Locked | QAM256 | 585000000 Hz | 6.1 dBmV | 44.0 dB | 0 | 0 |
| 23 | Locked | QAM256 | 591000000 Hz | 6.0 dBmV | 44.1 dB | 0 | 0 |
| 24 | Locked | QAM256 | 597000000 Hz | 5.8 dBmV | 44.1 dB | 0 | 0 |
| 25 | Locked | QAM256 | 603000000 Hz | 6.0 dBmV | 44.1 dB | 0 | 0 |
| 26 | Locked | QAM256 | 609000000 Hz | 5.2 dBmV | 44.0 dB | 0 | 0 |
| 27 | Locked | QAM256 | 615000000 Hz | 4.9 dBmV | 43.9 dB | 0 | 0 |
| 28 | Locked | QAM256 | 621000000 Hz | 4.7 dBmV | 43.7 dB | 0 | 0 |
| 29 | Locked | QAM256 | 627000000 Hz | 4.7 dBmV | 43.7 dB | 0 | 0 |
| 30 | Locked | QAM256 | 633000000 Hz | 4.3 dBmV | 43.5 dB | 0 | 0 |
| 31 | Locked | QAM256 | 639000000 Hz | 3.6 dBmV | 43.3 dB | 0 | 0 |
| 32 | Locked | QAM256 | 645000000 Hz | 3.1 dBmV | 42.9 dB | 0 | 0 |
| 33 | Locked | QAM256 | 651000000 Hz | 2.2 dBmV | 42.4 dB | 0 | 0 |
| 34 | Locked | QAM256 | 657000000 Hz | 2.4 dBmV | 42.4 dB | 0 | 0 |
| 35 | Locked | QAM256 | 663000000 Hz | 3.1 dBmV | 42.6 dB | 0 | 0 |
| 36 | Locked | QAM256 | 669000000 Hz | 2.9 dBmV | 42.4 dB | 0 | 0 |
| 37 | Locked | QAM256 | 675000000 Hz | 2.5 dBmV | 42.1 dB | 0 | 0 |
| 38 | Locked | QAM256 | 681000000 Hz | 1.9 dBmV | 42.0 dB | 0 | 0 |
| 39 | Locked | QAM256 | 687000000 Hz | 2.0 dBmV | 42.0 dB | 0 | 0 |
| 40 | Locked | QAM256 | 693000000 Hz | 1.7 dBmV | 41.9 dB | 0 | 0 |
| 159 | Locked | Other | 702000000 Hz | 2.5 dBmV | 41.0 dB | 197624698 | 0 |
| Channel | Channel ID | Lock Status | US Channel Type | Frequency | Width | Power |
| 1 | 1 | Locked | SC-QAM Upstream | 36500000 Hz | 6400000 Hz | 42.0 dBmV |
| 2 | 2 | Locked | SC-QAM Upstream | 30100000 Hz | 6400000 Hz | 42.0 dBmV |
| 3 | 3 | Locked | SC-QAM Upstream | 23700000 Hz | 6400000 Hz | 42.0 dBmV |
| 4 | 4 | Locked | SC-QAM Upstream | 17300000 Hz | 6400000 Hz | 42.0 dBmV |
Current System Time: Wed Jul 29 12:11:25 2020
Errors
| 07/29/2020 11:46 | 84000500 | 3 | "SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xxxxxxxxxx;CMTS-MAC=xxxxxxxx;CM-QOS=1.1;CM-VER=3.1;" |
Granted I just rebooted the modem (even did a factory reset) but the same errors persist. They update every hour or so with the same error. Hope someone can help!
EG
Expert
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103.5K Messages
4 years ago
The signal stats are good. Please wait a while and see if the error log entries begin to accumulate again. If they do, please post a greater sample of them for us to see.
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mauldie
Frequent Visitor
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6 Messages
4 years ago
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mauldie
Frequent Visitor
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6 Messages
4 years ago
So should I care about uncorrectables? I have a ton
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EG
Expert
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103.5K Messages
4 years ago
Yes. They are the problematic ones. Especially if they are accumulating rapidly and numerously. The corrected bit errors are not as much of a problem unless they are very numerous as well.
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mauldie
Frequent Visitor
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6 Messages
4 years ago
This is what I got over the weekend.
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EG
Expert
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103.5K Messages
4 years ago
That's like nothing.
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mauldie
Frequent Visitor
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6 Messages
4 years ago
Okay. Just making sure. I'm a little gun shy from all these years of having a bad connection. I just want to be able to play online again without constant disconnects!
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mauldie
Frequent Visitor
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6 Messages
4 years ago
Still happening unfortunatley. Went to play with my brother tonight. Samethings...frustrating 😞
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