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Incredibly large disparity is service speed throughout the day
As quoted by the customer service rep, "there seems to be no issue on our end."
I am paying for 100 mbps service, and typically only get around 30 over wifi. As of late, I am getting anywhere from 0.1 to 3 mbps during normal business hours, and then it ramps up to 25-30 mbps after about 5 pm. The customer service representative is telling me there are no issues with the service coming into my modem, but I find that hard to believe given the large disparity throughout the day. Anybody else experiencing a similar issue?
Accepted Solution
MNtundraRET
Gold Problem Solver
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5.9K Messages
5 years ago
You mentioned using "WiFi". You likely are experiencing RF interference over WiFi locally.
I suggest to connect devices using cat 5 or better Ethernet cable (depending on length) to get the strongest signal reaching your location.
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Andyr1
Gold Problem Solver
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8K Messages
5 years ago
With COVID-19, everyone is staying home and working from home. Add in kids being home from school, and you gets lots of streaming, too.
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CCAndrew
Gold Problem Solver
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25.9K Messages
5 years ago
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EG
Expert
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111.5K Messages
5 years ago
For a test, does a computer hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
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