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Incredibly large disparity is service speed throughout the day

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New Poster

Incredibly large disparity is service speed throughout the day

As quoted by the customer service rep, "there seems to be no issue on our end."

 

I am paying for 100 mbps service, and typically only get around 30 over wifi. As of late, I am getting anywhere from 0.1 to 3 mbps during normal business hours, and then it ramps up to 25-30 mbps after about 5 pm. The customer service representative is telling me there are no issues with the service coming into my modem, but I find that hard to believe given the large disparity throughout the day. Anybody else experiencing a similar issue?

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Silver Problem Solver

Re: Incredibly large disparity is service speed throughout the day

With COVID-19, everyone is staying home and working from home. Add in kids being home from school, and you gets lots of streaming, too.

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Diamond Problem Solver

Re: Incredibly large disparity is service speed throughout the day

Have you ever had a tech or just dealing with customer service. Also post your modem’s signal levels, for additional assistance

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Expert

Re: Incredibly large disparity is service speed throughout the day

You mentioned using "WiFi". You likely are experiencing RF interference over WiFi locally.

 

I suggest to connect devices using cat 5 or better Ethernet cable (depending on length) to get the strongest signal reaching your location.


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Expert

Re: Incredibly large disparity is service speed throughout the day


@nordicskier wrote:

 

I am paying for 100 mbps service, and typically only get around 30 over wifi. As of late, I am getting anywhere from 0.1 to 3 mbps during normal business hours, and then it ramps up to 25-30 mbps after about 5 pm. e?


For a test, does a computer hardwired directly to the router / gateway device with an ethernet cable have the same problem ?



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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