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32 Messages
Gigabit troubles ongoing 7 months
I’ve had no luck with customer service nor techs coming to my house so I’m trying my luck here. I’ve seen people post their download and upload channels or whatever how can I post picture so you guys can take a look?
DeathVice67
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32 Messages
5 years ago
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DeathVice67
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32 Messages
5 years ago
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DeathVice67
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32 Messages
5 years ago
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EG
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111.8K Messages
5 years ago
Since you are a new poster, it would need to be approved by a Forum Admin anyway. That could take some time. In the interim, you could try hosting it at one of those free third-party pic hosting sites like Imgur or Photobucket and post the link to it here.
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DeathVice67
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32 Messages
5 years ago
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EG
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111.8K Messages
5 years ago
The stats look o/k. See if anything here applies;
https://forums.xfinity.com/t5/Your-Home-Network/Gigabit-speed-troubleshooting-video/m-p/3310454#M316654
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DeathVice67
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32 Messages
5 years ago
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DeathVice67
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32 Messages
5 years ago
All with same results. So it’s not my cables. Same speed on my Xbox one x and my computer so I no it’s not a faulty device on my end. Yet everytime a tech comes out they can never figure it out.
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DeathVice67
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32 Messages
5 years ago
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DeathVice67
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32 Messages
5 years ago
Also my data usage is insanely high and can’t figure out why? Could this be my speed problem? 1 TB already for 10 days into march
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DeathVice67
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32 Messages
5 years ago
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EG
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111.8K Messages
5 years ago
I'm going to escalate your ongoing issue to the Comcast corporate employees that are available to these boards. They will be able to poll the CMTS to see whether or not everything is in the green zone, see your node / cable plant and modem health, and also see a history plot for the modem. You should get a reply here in your topic. Good luck !
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CCTambrey
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3.4K Messages
5 years ago
Hello, DeathVice67!
I'm so glad you reached out to us for help with this. I really want for you to be able to enjoy consistent, stable, and fast internet so I would love the opportunity to look further into what may be causing these crawling speeds, and get it repaired quickly. Please send me a private message with your first and last name, as well as your service address so I can assist.
To send a private message, click my name "ComcastTambrey", then click "send a message".
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DeathVice67
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32 Messages
5 years ago
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CCAndrew
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25.9K Messages
5 years ago
https://forums.xfinity.com/t5/Your-Home-Network/Gigabit-troubles-ongoing-7-months/m-p/3311935
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