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Gigabit troubles ongoing 7 months

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Contributor

Gigabit troubles ongoing 7 months

I’ve had no luck with customer service nor techs coming to my house so I’m trying my luck here. I’ve seen people post their download and upload channels or whatever how can I post picture so you guys can take a look?
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Expert

Re: Gigabit troubles ongoing 7 months

Since you are a new poster, it would need to be approved by a Forum Admin anyway. That could take some time. In the interim, you could try hosting it at one of those free third-party pic hosting sites like Imgur or Photobucket and post the link to it here.



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Contributor

Re: Gigabit troubles ongoing 7 months

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Contributor

Re: Gigabit troubles ongoing 7 months

Does this work for you?
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Contributor

Re: Gigabit troubles ongoing 7 months

Also I’m curious everyone else’s posts I’ve seen their formats are in DB and such and mine are just straight up numbers lol
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Contributor

Re: Gigabit troubles ongoing 7 months

Link up there^ let me know if you need more pics
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Expert

Re: Gigabit troubles ongoing 7 months

The stats look o/k. See if anything here applies;

 

https://forums.xfinity.com/t5/Your-Home-Network/Gigabit-speed-troubleshooting-video/m-p/3310454#M316...

 



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Contributor

Re: Gigabit troubles ongoing 7 months

Nope. None of that video is an issue. I do have some event logs that show constant missing prefix and stuff option 82 and 26? Like CONSTANT every day
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Contributor

Re: Gigabit troubles ongoing 7 months

Also id like to add I am using a cat 7 cable tried cat 5e and 6
All with same results. So it’s not my cables. Same speed on my Xbox one x and my computer so I no it’s not a faulty device on my end. Yet everytime a tech comes out they can never figure it out.
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Contributor

Re: Gigabit troubles ongoing 7 months

Did a factory reset. Made it slower nice!
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Contributor

Update techs came out 1 gig service

They tested all the lines including the modem. Got 1 gig everytime, go back to hard wiring my devices one at a time l, each one. Internet speeds got worse down to 300. Says might need new internet card. On all my devices? They’re all blown? Really lol
Also my data usage is insanely high and can’t figure out why? Could this be my speed problem? 1 TB already for 10 days into march
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Contributor

Re: Gigabit troubles ongoing 7 months

Why am I getting no replies lol
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Expert

Re: Gigabit troubles ongoing 7 months

I'm going to escalate your ongoing issue to the Comcast corporate employees that are available to these boards. They will be able to poll the CMTS to see whether or not everything is in the green zone, see your node / cable plant and modem health, and also see a history plot for the modem. You should get a reply here in your topic. Good luck !



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Official Employee

Re: Update techs came out 1 gig service

Hello, DeathVice67!

I'm so glad you reached out to us for help with this. I really want for you to be able to enjoy consistent, stable, and fast internet so I would love the opportunity to look further into what may be causing these crawling speeds, and get it repaired quickly. Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".


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Contributor

Internet issues.

Still having the same issues I’ve been having for months and months. My question this time is about correctable codewords. I know in some explanation videos they say not to worry about them but whenever I see other people’s postings I see only a few to maybe a hundred. I currently have a BILLION correctable code words in two different channels... this has to mean something right?
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Diamond Problem Solver

Re: Internet issues.

Did you ever reply to the official employee from a different thread that you started?
https://forums.xfinity.com/t5/Your-Home-Network/Gigabit-troubles-ongoing-7-months/m-p/3311935

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Contributor

Re: Internet issues.

Yes I did. But this question is different obviously. So I’m putting it out there.
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Contributor

Re: Internet issues.

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Official Employee

Re: Internet issues.

DeathVice67, I'm so glad we got to work together and get your services working properly again! We are always here to help so please feel free to reach out to us whenever you need a hand.


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Expert

Re: Internet issues.

@ComcastTambrey 

 

Can the solution possibly be shared here in the open public forum please so that other readers here may benefit ? Thank you ! 🙂



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Official Employee

Re: Internet issues.


@EG wrote:

@ComcastTambrey 

 

Can the solution possibly be shared here in the open public forum please so that other readers here may benefit ? Thank you ! 🙂


Of course!  I spent some time refreshing the account and then re-provisioned the gateway. I gave  DeathVice67 some time to keep an eye on the status of their services and they were now stable and up to proper speeds. Thanks for asking EG!


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Expert

Re: Internet issues.

@ComcastTambrey O/k got it. Re-provisioning did the trick. Thank you for sharing !



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