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Dell work laptop unable to locate network since swap to XB7

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New Poster

Dell work laptop unable to locate network since swap to XB7

Hello,

 

Since my upgrade to the XB7 gateway, my laptops are unable to locate my network names (2.4 and 5).  How can this be corrected?

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Expert

Re: Dell work laptop unable to locate network since swap to XB7

The two WiFi bands have recently been combined into one with the Comcast gateway devices.


If you are not using any Xfi Pods, you can try separating the 2.4 and the 5.0 bands and give them two different broadcast names / SSID's;


https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi



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Gold Problem Solver

Re: Dell work laptop unable to locate network since swap to XB7


@Khoko77 wrote: ... my laptops are unable to locate my network names (2.4 and 5).  ...

Does the suggestion in https://forums.xfinity.com/t5/Your-Home-Network/Wifi-not-showing-up/m-p/3351901#M328043 help?