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Comcast disable 2.4GHZ WiFi on my Xfinity Gateway, why?
Nothing will connect to my xfinity gateway via 2.4GHZ 802.11 WiFi because it’s inactive and all the devices in my home are 2.4GHZ 802.11 WiFi except my iPhone 8 which connects to my xfinity gateway using 5GHZ 802.11 WiFi.
I can’t make it active because Comcast won’t let me edit the WiFi settings except through the Xfi app. Which has no settings for under “advanced settings“ or any where else.
If I open up the admin settings on xfinity gateway using 10.0.01 and goto connection > WiFi > Edit for 2.4GHZ everything is greyed out. I cannot change anything. Comcast has me locked out.
1. Why did Comcast deactivate 2.4Ghz WiFi on my xfinity gateway?
2. How can I reactive 2.4GHZ WiFi when Comcast has me locked out in the admin settings?
3. How can I reactive 2.4GHZ WiFi when Comcast has No settings for this in the xfi app?
Note: I cannot contact Comcast/xfinity via their customer service number because, as was already stated, they disabled the 2.4GHZ WiFi in my xfinity gateway. Which is needed for the captioning service on my clarity ensemble phone.
I can’t make it active because Comcast won’t let me edit the WiFi settings except through the Xfi app. Which has no settings for under “advanced settings“ or any where else.
If I open up the admin settings on xfinity gateway using 10.0.01 and goto connection > WiFi > Edit for 2.4GHZ everything is greyed out. I cannot change anything. Comcast has me locked out.
1. Why did Comcast deactivate 2.4Ghz WiFi on my xfinity gateway?
2. How can I reactive 2.4GHZ WiFi when Comcast has me locked out in the admin settings?
3. How can I reactive 2.4GHZ WiFi when Comcast has No settings for this in the xfi app?
Note: I cannot contact Comcast/xfinity via their customer service number because, as was already stated, they disabled the 2.4GHZ WiFi in my xfinity gateway. Which is needed for the captioning service on my clarity ensemble phone.
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