Community Forum
@alienist Be advised that if you follow that link that @RobertWy posted, and put your gateway into bridge mode, you'll have no WiFi whatsoever.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
OK. have you tried a factory reset? Press and hold the button say 30 secs.
This is what I see on the XB6-T gateway.
I noticed last week that there has been an update that takes away control of the wireless settings even in the admin tool. Even if you are not using Pods. (I'm not). The only option left in there is to enable/disable the network, not possible to edit anything else, greyed out as you say.
Control is limited in the xFi app to changing the SSID names/password and hiding the SSID name.
As far as I know.
(The pic not showing up, just shows the option to enable/disable the network).
Comcast has relegated me to being stuck in this support forum which they are deliberately and intentionally ignoring. Shame on you Comcast 👎🏻
___________
Now that you filed a complaint, Official Employees can’t help you at all. The complaint has to go through all the proper channels.
Personally, I would’ve swapped out the gateway or use the Xfi app before going the complaint route.
___________
Now that you filed a complaint, Official Employees can’t help you at all. The complaint has to go through all the proper channels.
Personally, I would’ve swapped out the gateway or use the Xfi app before going the complaint route.
I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Sorry, but it has nothing to do with disabilities. You just jumped the gun on filing the complaint without giving enough time for an Official Employee to help you. I’d still swap the modem out at your local service center and go from there
I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
There are two resets. One just reboots the gateway itself by pressing and releasing the reset button.
The other one resets the gateway to factory defaults by pressing and holding the reset button for 30-60 seconds.
The other one resets the gateway to factory defaults by pressing and holding the reset button for 30-60 seconds.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@lesmikesell wrote:
@jweaver0312 wrote:
There are two resets. One just reboots the gateway itself by pressing and releasing the reset button.
The other one resets the gateway to factory defaults by pressing and holding the reset button for 30-60 seconds.What about the one you do through the xfinity account app or https://www.xfinity.com/support/repair/internet? Doesn't that force it to download its configuration again?
It's just a regular reboot.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
It seems that the gateway may have gone kaput and needs to be replaced for it doing all of that.
Also when logged into the gateway try going to Connection > XFINITY Network and look for Downstream and Upstream Power figures.
Also when logged into the gateway try going to Connection > XFINITY Network and look for Downstream and Upstream Power figures.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I came here for help because this is the only option Comcast gives me for support and I get treated like I am dumb and stupid. ☹️
___________
Again, because no other suggestions are working for you, at this point you should just swap it out at your local service center or if you need a tech out to do it, let us know and it can be setup through an Official Employee.
___________
Again, because no other suggestions are working for you, at this point you should just swap it out at your local service center or if you need a tech out to do it, let us know and it can be setup through an Official Employee.
I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
“let us know and it can be setup through an Official Employee.”
Sorry, but I have given up on comcast. They do not want to help. If they did then they would not of left me stuck or ignored me all this time.
_______
Why did you even post if you don’t want Comcast’s help or accept any of the multiple resources for help available here?
I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
@alienist wrote:
Sorry, but I have given up on comcast. They do not want to help. If they did then they would not of left me stuck or ignored me all this time.
At this point this thread is no longer productive, so I"m closing it for the time being.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
