alienist's profile

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475 Messages

Thursday, December 19th, 2019 10:00 PM

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Comcast disable 2.4GHZ WiFi on my Xfinity Gateway, why?

Nothing will connect to my xfinity gateway via 2.4GHZ 802.11 WiFi because it’s inactive and all the devices in my home are 2.4GHZ 802.11 WiFi except my iPhone 8 which connects to my xfinity gateway using 5GHZ 802.11 WiFi.

I can’t make it active because Comcast won’t let me edit the WiFi settings except through the Xfi app. Which has no settings for under “advanced settings“ or any where else.

If I open up the admin settings on xfinity gateway using 10.0.01 and goto connection > WiFi > Edit for 2.4GHZ everything is greyed out. I cannot change anything. Comcast has me locked out.

1. Why did Comcast deactivate 2.4Ghz WiFi on my xfinity gateway?

2. How can I reactive 2.4GHZ WiFi when Comcast has me locked out in the admin settings?

3. How can I reactive 2.4GHZ WiFi when Comcast has No settings for this in the xfi app?

Note: I cannot contact Comcast/xfinity via their customer service number because, as was already stated, they disabled the 2.4GHZ WiFi in my xfinity gateway. Which is needed for the captioning service on my clarity ensemble phone.

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Contributor

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475 Messages

6 years ago

Resetting the gateway restarts it. Which I already did twice. It didn’t fix anything.

Contributor

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475 Messages

6 years ago


“Sorry, but it has nothing to do with disabilities.”

Actually it does.

As I already stated: “cannot contact Comcast/xfinity via their customer service number because ... they disabled the 2.4GHZ WiFi in my xfinity gateway. Which is needed for the captioning service on my clarity ensemble phone.”

Contributor

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532 Messages

6 years ago


@alienist wrote:
Resetting the gateway restarts it. Which I already did twice. It didn’t fix anything.


Are you sure?  I thought the remote reset told the device to reload its configuration.  And your approach seems not to have worked.

Expert

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2.1K Messages

6 years ago

There are two resets. One just reboots the gateway itself by pressing and releasing the reset button.

The other one resets the gateway to factory defaults by pressing and holding the reset button for 30-60 seconds.

Contributor

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532 Messages

6 years ago


@jweaver0312 wrote:
There are two resets. One just reboots the gateway itself by pressing and releasing the reset button.

The other one resets the gateway to factory defaults by pressing and holding the reset button for 30-60 seconds.

What about the one you do through the xfinity account app or https://www.xfinity.com/support/repair/internet?  Doesn't that force it to download its configuration again?

Contributor

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475 Messages

6 years ago

1. Log in to My Account > Scroll down to Devices. Find the modem and select “Restart Modem”

Lights on front of Xfinity gateway randomly flashed but Nothing changed. It did Not get reset to factory defaults and still No WiFi or internet.

2. Press and Hold reset button on back of xfinity gateway for 60 seconds.

Lights on front of Xfinity gateway randomly flashed but Nothing changed. It did Not get reset to factory defaults and still No WiFi or internet.

3. 10.0.0.1 Login

No longer works. Not that it ever did. Everything was greyed out. I Now get the spinning pinwheel thingie when trying to log in via 10.0.0.1

4. Pull power cord and wait 60 seconds.

Lights on front of Xfinity gateway randomly flashed but Nothing changed. It did Not get reset to factory defaults and still No WiFi or internet.

Expert

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2.1K Messages

6 years ago


@lesmikesell wrote:

@jweaver0312 wrote:
There are two resets. One just reboots the gateway itself by pressing and releasing the reset button.

The other one resets the gateway to factory defaults by pressing and holding the reset button for 30-60 seconds.

What about the one you do through the xfinity account app or https://www.xfinity.com/support/repair/internet?  Doesn't that force it to download its configuration again?


It's just a regular reboot.

Contributor

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475 Messages

6 years ago

Can’t access “my account“ app now.

1 Attachment

Contributor

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475 Messages

6 years ago

“Your wireless gateway is connected to a personal router” 🤨

The only router I have is the one built into the xfinity gateway.

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Contributor

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475 Messages

6 years ago

If I seem rude I don’t mean to be, sorry. It’s just Comcast has me at my wits end. I am being made the issue for a problem they created/caused and are refusing to resolve.

Contributor

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475 Messages

6 years ago

Can’t access “Xfi“ app now.

2 Attachments

Expert

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2.1K Messages

6 years ago

It seems that the gateway may have gone kaput and needs to be replaced for it doing all of that.

Also when logged into the gateway try going to Connection > XFINITY Network and look for Downstream and Upstream Power figures.

Contributor

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532 Messages

6 years ago


@alienist wrote:
If I seem rude I don’t mean to be, sorry. It’s just Comcast has me at my wits end. I am being made the issue for a problem they created/caused and are refusing to resolve.

I don't think anyone 'caused' your problem - if the reset didn't fix things your gateway is probably defective and needs to be replaced.   However, your phone screenshots are confusing.  One of them showed it on an LTE (cellular) signal but the next one showed the wifi symbol when you said wifi wasn't working.   Are you giving the gateway plenty of time to reconnect after a reset?   You should get a solid 'online' light before trying anything else - that can take quite a while to happen.

Contributor

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475 Messages

6 years ago

“ your gateway is probably defective and needs to be replaced.“

That’s the conclusion I came too.

Which is why I bought new cable modem and wireless router off of amazon. Not going to come until next month though because of the Christmas holiday stuff. This gateway is junk.

I got the Arris TM822G. I’d rather have a docsis 3.1 modem but I couldn’t find any for under $100 with voice. Most of the cable modems listed are docsis 3.0 anyways.

I got the Linksys AC1200 (EA6100) but I’ll probably have to send it back after it arrives. It does not do 1GigE (802.3ab).

Contributor

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475 Messages

6 years ago

“One of them showed it on an LTE (cellular) signal but the next one showed the wifi symbol when you said wifi wasn't working.”

Yes, that’s the “xfinitywifi”. Which is the SSID for the xfinity hotspot. Xfinity gateways can act as a hotspot. iPhone is auto joining that. Not getting any internet through that though.
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