Comcast cutting out constantly

[Jeanette003]

My comcast internet is consistently cutting out and the problem is so bad we can’t watch tv or finish anything online, Comcast keeps resetting it reformatting whatever they are doing, it’s not working, I’m payin over $100 for internet alone, not acceptable

[EG]

Start here;

https://forums.xfinity.com/t5/Your-Home-Network/Connection-Troubleshooting-Tips/m-p/1253575#M94474

Post the requested info from here;

https://forums.xfinity.com/t5/Your-Home-Network/Information-Requested-for-Connection-Related-Posts/m...

[JMy1]

Also comcast does this without any input from me or notice to me.  It seems comcast's web site has been hacked and people are just doing what they want.

2019-12-04, 01:01:29 Critical (3) Resetting the cable modem due to docsDevResetNow

This the online reset on  your account page for your modem.  This was not me.

[JMy1]

Check to see if your correctable errors are like this this comes and goes at random time -

693
41
1446
1252
1218
1195
1367
1191
1222
277
426
536
778
856
874
924
1
1
0
0
1
2
1
1