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19 Messages
Can't connect to in-home wifi (Netgear CM500V & Google wifi)
Overnight, I'm getting the "can not connect to in-home wifi" error. I have netgear CM500V modem, google wifi & xfinity triple play. It was working fine yesterday, and now Roku won't access and local channels are grayed out on my phone.
Also, "Xfinity wifi" is no longer listed as a network option on my phone.
Any help appreciated.
Ernie
Accepted Solution
ERS1961
Frequent Visitor
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19 Messages
5 years ago
Regarding my issue of Roku not working because, supposedly, I was not in my house using my "in-home" wifi. Today a tech came out and ran numerous tests, which were fine. Upon my request, after almost 3 hours, he replaced my Netgear CM500V, with an Xfinity supplied modem/router and BINGO !!!!!!!
All is now working. I can use my phone app and get channels that require use to be within in-home wifi. Apparently very recent or in progress Xfinity is updating their network and this made my modem to not recognize that it was in home. The internet NEVER stopped working, it was just the xfinity app or roku didn't see that I WAS in home.
And apparently, I was not the only one experiencing this issue. Eventually, I will replace their modem with my own, but I plan on giving them time to do whatever updating they are doing.
Ernie
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EG
Expert
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103.5K Messages
5 years ago
OP. Are you also using a Comcast supplied gateway device ?
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ERS1961
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19 Messages
5 years ago
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EG
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103.5K Messages
5 years ago
Where are you seeing that error message ? The Roku ?
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ERS1961
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19 Messages
5 years ago
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EG
Expert
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103.5K Messages
5 years ago
Have you tried power-cycling the primary Google WiFi router ?
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ERS1961
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19 Messages
5 years ago
Can't understand what changed overnight. Any other suggestions. Thanks.
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ERS1961
Frequent Visitor
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19 Messages
5 years ago
yes on power cycling the Google wifi. The locals, acutally one local, is ABC network. There is a caption, "Connect to in-home WIFI to watch". Very confusing why this would happen all of a sudden. Thanks for suggestions.
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EG
Expert
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103.5K Messages
5 years ago
What are the "locals" ?
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EG
Expert
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103.5K Messages
5 years ago
See if anything here applies;
https://www.google.com/search?rlz=1C1SQJL_enUS782US782&sxsrf=ACYBGNRT6R85wJZoQelF23wTiwypWD6ZuQ:1570311093301&q=google+wifi+support&sa=X&ved=2ahUKEwiCq5zXiIblAhVuc98KHY7qA3AQ1QIoB3oECA0QCA&biw=1236&bih=568
https://support.roku.com/category/115001360548--troubleshooting
Good luck with it !
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