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Arriss SB8200 2nd Ethernet Connection

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Frequent Visitor

Arriss SB8200 2nd Ethernet Connection

Hello, I had my modem provisioned so i can use the second eathernet connection for internet access. However, after a reboot the second connection stopped working.  Please help. Thanks, Mike

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Frequent Visitor

Re: Arriss SB8200 2nd Ethernet Connection

Is their a comcast employee who could help me with this? Thanks

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Expert

Re: Arriss SB8200 2nd Ethernet Connection

I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. You should get a reply here in your topic. Good luck !



I am not a Comcast Employee.
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Official Employee

Re: Arriss SB8200 2nd Ethernet Connection

Greetings, @mike_la! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that the modem has lost the ability to use the 2nd WAN port. I would like to have a look into this and see if we can get you back up and running! Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Arriss SB8200 2nd Ethernet Connection

I'm glad I was able to assist you in getting the 2nd IP address back and working for you, @mike_la. If you ever need further assistance don't hesitate to reach out to us.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!