Hello All,
Dont know what happened but last fiday 12/14 thier was an outage in my area for a short time. When the outage was over and service was restored my connections speeds dropped dramatically. I am on the gigabit tier and usually get about 950mbps download and 40 upload. Not i'm not even getting 100mbps download and 5 upload. I restarted my modem several times to no avail and called tech support and had them reset my modem to no avail. They scheduled a truck roll for tomorrow but I'm sure its not a physical issue but a problem with how the modem is provisioned. This happened to me about a year ago and they sent a tech out but he didnt do anything except he was just able to call the right people to fix this issue remotly. Any help would be greatly appreciated.
Thanks,
Mike
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