About mike_la

Hello All,    Dont know what happened but last fiday 12/14 thier was an outage in my area for a short time. When the outage was over and service was restored my connections speeds dropped dramatically. I am on the gigabit tier and usually get about 950mbps download and 40 upload. Not i'm not even getting 100mbps download and 5 upload. I restarted my modem several times to no avail and called tech support and had them reset my modem to no avail. They scheduled a truck roll for tomorrow but I'm sure its not a physical issue but a problem with how the modem is provisioned. This happened to me about a year ago and they sent a tech out but he didnt do anything except he was just able to call the right people to fix this issue remotly. Any help would be greatly appreciated.     Thanks, Mike ... View more

Hello All, I upgraded my internet service to the gigabit service. Went out and purchased a moden (Arris SB8200) and had a comcast installer come out and connect it for me (I would have done this myself but the sales person said someone had to check my cable line). Anyway, after he provisioned the modem it worked great and i was getting download speeds over 900mb and upload speeds over 40mb. I had to unplug my modem into another outlet and since the reboot i'm lucky if i get 250mb download and 5 mb upload speeds. I dont know what was lost in the reboot but i tried rebooting it again several times to no avail. I called customer service and all they can do is schedule another appointment for a comcast installer to come to the house again. Is their anyone out there who can properly provision this modem for me with out someone coming to the house. I dont think it really is needed. I am attaching a pic of my speeds before the reboot. Thanks, Mike ... View more