Frequent Visitor
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9 Messages
Arris SB6190 - Admin Password not working. Before I reset to factory settings...
Will I cripple internet access for my network (for an extended period of time) until Comcast can reprovision the modem or can I expect to have the modem re-initialize quickly and allow me to reset the Admin password for the modem? Appreciate any comments before I pull the trigger this evening.
Accepted Solution
EG
Expert
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103.5K Messages
4 years ago
A factory reset won't make them need them to reprovision it.
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Guido79
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9 Messages
4 years ago
@EG Thanks very much!
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jraycjay
Regular Visitor
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4 Messages
4 years ago
Same on my router. I tried the factory default password "password" and it worked. So I was then able to reset my admin password. I do not understand how my admin password was changed to the factory default.
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Guido79
Frequent Visitor
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9 Messages
4 years ago
@jraycjay My issue is that I forgot my last password I changed to after updating from the default admin password: 'password'. I believe Comcast periodically will update firmware, reprovision the modem or send administration information to my modem for network performance, compatibility, etc. Since I've not factory reset my modem before, I didn't want to kill my internet for the day while I try to reach Comcast to reprovision my modem on their network. Apparently, this won't happen. I'm planning to reset the modem this evening after everyone is done working/doing school in our house.
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EG
Expert
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103.5K Messages
4 years ago
Happy surfing ! Now closing this thread.
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Guido79
Frequent Visitor
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9 Messages
4 years ago
I was able to Factory Reset my Arris SB6190 and log into my modem to reset the password. No issues with having the modem coming back online with my Comcast/Xfinity service.
Thanks for everyone's replies.
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