I have found that the Xfinity router is not allowing the Arlo base station to connect to the internet. Arlo needs to have ports 80, 443 and 123 opened for it to connect to the internet. It appears those ports are blocked on the Xfinity router. I am told by Xfinity support that port forwarding has to be setup. However, they do not provide any instructions to do so. Help! Anyone else work through this issue?
Sure, you can punch holes in your firewall, but it's really a horrible idea to expose a device like that directly to the internet. That's just asking for problems. Your device will end up pawn'd, and now you are just a botnet attacking everyone else, or you'll end up with creeping on your cameras and you've just exposed them to the entire world.
If you're just trying to remotely view a camera, leave the ports closed and set up a VPN server instead. An SSH server with "Tunnels", would work too. Connect to your VPN server, view your camera all you want. Wireguard, OpenVPN are free and pretty secure -- way better than some sketchy firmware running a webserver on a chinese device. You can even run a VPN server on a raspberry pi. https://pivpn.io/ . Or use a Linux box. Spare laptop. Anything is better. Slow down failed connection attempts too either with OpenVPN's config file, or a firewall rule on the Wireguard port (much more involved and complex) so you don't get hammered when a portscan does find your VPN port and tries to exploit it.
I'm sorry to hear about your connection issues and our team would be happy to help. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."
Please also post any possible solutions here in the open forums so that all readers here may benefit from the info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.