1 gig service isn't close.

yup, been having the same or similar issue for a year. max I get is 550Mbps or thereabouts, on a good day.

That is so crazy. I may request that they replace the entire line from the pole since it seems like they tried everything else. Just want my speed to come close to what I purchased and 350 mbps are not even close. Now I can't even chat with someone because that is down. Maybe it's time to look elsewhere for internet.

I get 700mbps down and only 5mbps up. The upload is my issue. With Coronavirus I cant  get in touch with anybody.

@RobertWy 

Which poster are you replying to ??? The original poster has a Netgear C7800.....

It's a current known bug with the forum software that is being worked on. You could always use the .@ (forum name) feature to signify who you are replying to. You can even copy and paste some or all of the poster's text....

---

@RobertWy wrote: ... Didn't know about the bug..

---

Quoting seems to be back this morning. In the editor, see the oddball double-quote symbol between the "ABC checkmark" spellcheck symbol and the "Macros" button.

I'm getting 20.9 right now for my gig!  

I was only pulling 8 down, 40 up for about an hour. The latency / connection issues are even worse!!

---

@mdegrande0130 wrote:

I connected my laptop via ethernet directly to my Netgear C7800 modem and when testing never got a download speed over 400 mbps, so I'm not sure if the issue is because of the current times or if the signal coming in still is not pushing the 1 gig service? I have had comcast service out 3 times and still no speed inprovement. Maybe they should run a whole new line directly in. I'm getting so frustrated. I would be happy seeing speeds around 700 mbps. Any one else having issues with this modem type or 1 gig service?

 

---

Nope, still great as always. Using an ARRIS TG3482G XB6. 

https://www.speedtest.net/my-result/d/174539458

Check out:

• Internet Troubleshooting Tips

• Gigabit speed troubleshooting video

you must be the very few of thousands of customers that get that speed.

---

@ahmedilyas wrote:

you must be the very few of thousands of customers that get that speed.

---

I wouldn't know. I don't have access to some privileged database that tells me exactly how many people have gigabit service and how many get my tested speed.

I don't make blanket assumptions about stuff I have no first hand knowledge of. 

---

@ahmedilyas wrote:
It was just a statement, that's all...

---

Sorry, do you have underlying issues that you still need to be solved that weren't answered upthread? Then please start your own support thread and don't derail existing ones.