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xFi Not Working with Microsoft Edge

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Regular Contributor

xFi Not Working with Microsoft Edge

I started using xFi last week. I have Windows 10 and use the Microsoft Edge browser. Up until today, I was able to access xFi using Edge. However, today when I click on the xFi icon, I'm getting the message to update my browser or to use Chrome or Firefox. Edge is up-to-date and I'd rather not have to use another browser just to use xFi. (Email, Phone, and Stream works fine.)

 

I've cleared browser history and cache in Edge.

 

Any thoughts out there?

 

 

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Problem Solver

Re: xFi Not Working with Microsoft Edge


@g-hodgson wrote:

I started using xFi last week. I have Windows 10 and use the Microsoft Edge browser. Up until today, I was able to access xFi using Edge. However, today when I click on the xFi icon, I'm getting the message to update my browser or to use Chrome or Firefox. Edge is up-to-date and I'd rather not have to use another browser just to use xFi. (Email, Phone, and Stream works fine.)

 

I've cleared browser history and cache in Edge.

 

Any thoughts out there?

 

 


Appears support for MS Edge accessing xFi is being phased out, but the support article hasn't been updated.  Here's my MS Edge version that gets the same browser-error-page that you get.

SEE SUBSEQUENT POST.  MS Edge has been updated with a version that appears supported by Xfinity xFi.

Joe V
(not a Comcast employee, just another paying customer)
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Problem Solver

Re: xFi Not Working with Microsoft Edge

Appears there is a new Microsoft Edge available.  Trying it out now.

MS Edge NEW.jpg

Joe V
(not a Comcast employee, just another paying customer)
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Regular Contributor

Re: xFi Not Working with Microsoft Edge

Thanks, Joe. I have the same version. Went to the MS website and saw that they launched a new Edge in January this year. I'm guessing this is the version we'll have to start using with xFi? And possibly Mail, Voice, etc. to soon follow?

 

Let us know, Comcast.

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Regular Contributor

Re: xFi Not Working with Microsoft Edge

Lol, I was typing my reply when you sent yours! Since you're trying out the new Edge version, please let me know what you find out.

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Problem Solver

Re: xFi Not Working with Microsoft Edge


@g-hodgson wrote:

Lol, I was typing my reply when you sent yours! Since you're trying out the new Edge version, please let me know what you find out.


https://xfinity.com/myxfi appears to work with the new version.  Goes to the login page now instead of the unsupported browser page.

Joe V
(not a Comcast employee, just another paying customer)
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Regular Contributor

Re: xFi Not Working with Microsoft Edge

Thanks, Joe. I have a lot of Favorites in Edge. Is this new version a complete new install? Just wondering if it will automatically transfer all my Favorites to the new version...

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Problem Solver

Re: xFi Not Working with Microsoft Edge

It transfered my favorites and shortcuts without going thru all the welcome screens.

Joe V
(not a Comcast employee, just another paying customer)
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Regular Contributor

Re: xFi Not Working with Microsoft Edge

Great. Thanks again!