Thanks for posting to the Xfinity Forums. I'd be happy to help get this taken care of. First, can you please access this link to make sure you are using the correct username? If you are not sure of your password, click on this link to recover or reset your password.
If you are using the correct info, please send a private message with your first and last name as it appears on your account? I'd be happy to investigate further.
To send a Private Message, click on "Comcast_Support” and then click “send a message".
Xfinity_Support
Official Employee
•
1K Messages
5 years ago
Hi @Emmy1980,
Thanks for posting to the Xfinity Forums. I'd be happy to help get this taken care of. First, can you please access this link to make sure you are using the correct username? If you are not sure of your password, click on this link to recover or reset your password.
If you are using the correct info, please send a private message with your first and last name as it appears on your account? I'd be happy to investigate further.
To send a Private Message, click on "Comcast_Support” and then click “send a message".
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