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Hi @Venger2k, I'm sorry to hear this. Can you provide some additional details?
Can you confirm that these devices are not tied to a profile that has downtime schedules set up?
Are the devices associated to a profile with an Active Time Limit set? If so, is the active time lime set up to automatically pause devices once the limit is met?
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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