Community Forum

Xfi randomly pausing devices

Regular Visitor

Xfi randomly pausing devices

I have multiple devices that are paused randomly at different times of the day. I have to go into my xfi and manually unpause them one by one. This happens every day, sometimes four times in a day. Anyone else have this problem or a solution?
Official Employee

Re: Xfi randomly pausing devices

Hi @Venger2k, I'm sorry to hear this. Can you provide some additional details?


Can you confirm that these devices are not tied to a profile that has downtime schedules set up? 

Are the devices associated to a profile with an Active Time Limit set? If so, is the active time lime set up to automatically pause devices once the limit is met?


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!