After almost a year with XFi, I’m getting this problem. All of my connected devices show up in the app, and everything seems to work fine, but the app shows 0% network usage for each device. I have tried the XFi app on 3 different mobile devices with the same consistent result. Digging into the presented graph data, it appears the 0% data usage for each device started around 10/23/2019. The router has been rebooted, but still showing 0% usage for each device since then. Connectivity and Speed are fine; this is only a display issue. Since all the more important functions of my network seem to work without issue, I’m hesitant to do any radical troubleshooting, but having the correct stats certainly would be useful. Thanks.
I assume the website says the same thing about usage?
I would be shocked it it wasn't the same.
Hi @CousinEddie_0, I took a quick look and I do see that devices are connected to your network but the activity is still reading 0%.
I can escalate a ticket for this and will keep you updated.
Hi @CousinEddie_0, I did open a ticket for this last week and I heard back yesterday. There is an open bug that is causing this issue and the team in continuing to invesitgate. Unfortunately, I do not have any further update at this time, but once I get some news I can let you know.
Mine does this on some of my devices. The maddenng thing is , I use my extender (RE6400) 24/7. Constantly and it shows 0% usage and then it drops it! It does this because Comcast unlike the rest of the world uses the 10.0.0.1 addresses. Everybody else uses 192.168.0.1. If I get on old router and plug it into my Arris router/modem It will see that router. But that one is old and Im renting this stupid thing. I want to buy a new router/modem of my own, What model will work with my 300mbs band. Or failing that why wont my extender see the Arris? Ive been around and around with the morons at Linksys. They said "It be broke" Thanx for nothing. Its not broke.
The reason it shows that started on a certain date is probably because you have a thief.
Not likely. I have devces with zero activity.