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About CousinEddie_0
since
11-26-2014
02-26-2021
CousinEddie_0
Contributor
25
Posts
8
Kudos
0
Solutions
02-05-2021
07:41 AM
Down all day yesterday 2/4. Came back last night and working. Still online at 6am EST this morning 2/5. All offline now as of 7:30am EST 2/5; unplugged and replugged them in, and still down.
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02-04-2021
10:10 PM
Pods and app are working again for me. I didn’t have to do anything, they all reconnected on their own and the app shows them online.
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02-04-2021
01:39 PM
1 Kudo
Googling around on the issue, I came across this (below). Wondering if something backfired in the process ... https://www.xfinity.com/support/articles/xfi-pods-first-gen-certificate-issue#:~:text=On%20January%2025%2C%202021%2C%20customers,for%20this%20necessary%20security%20update.
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02-04-2021
12:55 PM
1 Kudo
I found these, below. The Twitter link includes posts by Comcast reps aware of the issue, the other two are separate Reddit threads;. https://twitter.com/search?q=xfinity%20pods&src=typed_query https://www.reddit.com/r/Comcast_Xfinity/comments/lcgi34/xfi_pod_outage/ https://www.reddit.com/r/Comcast_Xfinity/comments/lcey89/pods_stopped_connecting/
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02-04-2021
12:40 PM
All, I am curious if this impacts everyone with pods, or just some of us with certain types of gateways. I have the black advanced gateway (XB6). Curious if anyone with the newer white advanced gateway has this issue?
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02-04-2021
07:24 AM
1 Kudo
I just chatted with a very helpful tech support agent. He said there is a system issue affecting pods, mobile apps and xfi website login. He said it's being worked on by "Advanced Repair"
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02-04-2021
06:50 AM
1 Kudo
Title says it all. I have restarted modem and restarted several pods. My internet is working from the gateway, but all pods are offline. Have gone through all troubleshooting. Sporadically unable to login to Xfinity app, though internet itself seems good
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06-05-2020
12:47 PM
Thanks for the quick reply. I had checked that setting (Remote Start) to verify it was off. I also ensured that no timers were set. I had installed the Alexa app, but have never used it. I will remove it to be safe. Funny thing is the tv came on at 5am exactly today, and the restart window for the X1 cable box Is 4am-6am, so I am suspecting some correlation. The only other time this happened (so far) was also within that 4am to 6am window.
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06-05-2020
09:01 AM
This happened to me twice this week in a brand new Sony smart tv;, both times were within the Xfinity box 2 hour restart window. Of course it didn’t happen at all within the first 2 weeks, and I am now outside of the Best Buy return window. The HDMI CEC automatic turn on function for the tv was already off. Any other ideas or solutions that worked for people? Thank you.
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04-30-2020
07:07 AM
Well, just turned my tv on for the first time today (Thurs., 4/30), and got the problem again — garbled video with no audio. TV power cycled itself quickly as before, and then came up fine. So far, no better, no worse ...
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04-29-2020
01:25 PM
1 Kudo
I am wondering if I've been recently having a variant of this issue. As I have a Samsung LCD HDTV circa 2009, I had chalked it up to being a TV issue, but ...
For 4 days in a row up through yesterday (4/28), the first time I would turn the TV on in the day (which is after an overnight, and having been idle for 10-12 hours), the TV would show garbled video (sometimes no audio, sometimes audio screeching), and then power cycle itself after 10 or so seconds. After it would power cycle itself, video and audio would come up fine. No matter when or how many other times I'd turn the tv off/on later in the day, everything would be fine.
Interesting however, after having the problem 4 days in a row, I did not have the problem today -- i.e., first "turn on" of the day was fine.
Though an older HDTV, it is hooked up to the Xfinity 4k box ... obviously receiving 1080p resolution.
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01-18-2020
03:49 PM
Still having this problem 100% of the time with all connected devices. I generally have from 12 to 20 devices connected.
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01-02-2020
07:08 PM
Dear Comcast, is there any update on a fix for this issue? Unable to tell which devices are consuming the most activity. Thanks
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11-20-2019
07:24 PM
Interestingly, 3 days after posting that the issue was resolved for me, it is now back —— 0% Device Activity across the board again.
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11-17-2019
11:34 AM
This has been working correctly now over the last two days. Keeping fingers crossed... Thanks
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11-14-2019
09:03 PM
1 Kudo
Posting back 1 week later, as I still have the same problem as I originally described. The XFI app shows the same results (0% device activity for each connected device), from multiple places where I have it installed. Am I the only one with this issue?
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11-07-2019
09:29 AM
Thank you. I don’t consider this mission critical; the important thing is internet has been working fine, so I definitely don’t want to disrupt that experience. Thanks.
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11-07-2019
09:00 AM
Yes, the XFi website says the same, which is 0% per device. The monthly stats for data usage, however, do show a number that appears accurate.
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11-07-2019
07:17 AM
2 Kudos
After almost a year with XFi, I’m getting this problem. All of my connected devices show up in the app, and everything seems to work fine, but the app shows 0% network usage for each device. I have tried the XFi app on 3 different mobile devices with the same consistent result. Digging into the presented graph data, it appears the 0% data usage for each device started around 10/23/2019. The router has been rebooted, but still showing 0% usage for each device since then. Connectivity and Speed are fine; this is only a display issue. Since all the more important functions of my network seem to work without issue, I’m hesitant to do any radical troubleshooting, but having the correct stats certainly would be useful. Thanks.
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