Greetings, Ktgordon6! We appreciate you taking the time to reach out to us here on the forums. We hope you are having an amazing day. We apologize to hear of the issue you are running into when the xFi now allowing you to upgrade your equipment. We would like to look into this for you. Can you please send us a PM with your first and last name so we may further assist you?
To send a private message, please click the name "Comcast_Support" then select "Send a Message" on the right side.
Xfinity_Support
Official Employee
•
1K Messages
4 years ago
Greetings, Ktgordon6! We appreciate you taking the time to reach out to us here on the forums. We hope you are having an amazing day. We apologize to hear of the issue you are running into when the xFi now allowing you to upgrade your equipment. We would like to look into this for you. Can you please send us a PM with your first and last name so we may further assist you?
To send a private message, please click the name "Comcast_Support" then select "Send a Message" on the right side.
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