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They don't cut off your service for going over the limit. You have 2 months grace periods then you get charged extra for the overage.
https://www.xfinity.com/support/articles/data-usage-plan
Something else is going on.
Start here;
https://forums.xfinity.com/t5/Your-Home-Network/Connection-Troubleshooting-Tips/m-p/1253575#M94474
Post the requested info from here;
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
