Community Forum

Re: Consistent Comcast DNS Issues

Highlighted
New Poster

Re: Consistent Comcast DNS Issues

I have the dns issue also. But it is only with my Windows 10 PC.  The Modem was replaced in November 2019.  

Highlighted
Gold Problem Solver

Re: Consistent Comcast DNS Issues


@dataman8 wrote: I have the dns issue also. ...

Devices often report a "DNS Error" when they are actually having trouble reaching the Internet at all. This is because when you click a link and as the page loads, the first thing the device needs to do is look up the IP address of the site, using DNS. Typically this needs to be done many times to load all of the page components. If any of these lookups fail because a connection problem the device won't be able to access DNS and may incorrectly announce a "DNS Error".

 

Are you connecting via Wifi or Ethernet? If Wifi, it's best to switch to an Ethernet cable connection if possible. That would allow you to determine whether the problem is with the Wifi signal, or with the link between your equipment and Comcast's network. Network connection problems that affect both Ethernet and Wifi devices are often due to poor coax connections, usually in or near your home.

If you want to troubleshoot this yourself, please see Connection Troubleshooting Tips. If you still need help, please provide Information Requested for Connection-Related Posts, especially downstream power levels and SNR, upstream power levels, and error log.

If you can't find the problem or you'd rather have Comcast take care of it, call them at the phone number on your bill or 1-800-Comcast, or use one of the options on https://www.xfinity.com/support/contact-us/. If they can't fix the problem remotely (unlikely), insist they send a tech out to identify the cause and correct it.

If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit unless you have their Service Protection Plan (https://www.xfinity.com/support/articles/service-protection-plan, closed to customers that don't already have it). If the trouble is due to a faulty Comcast rental device, or anything outside your home, you shouldn't be charged.