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Pods keep going offline

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New Poster

Pods keep going offline

Please help.....WHY do my pods keep going offline?  What a waste of time and money! I'm furious

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Expert

Re: Pods keep going offline

Start here;

 

How can I fix an offline Pod?
If a Pod is offline, it will be indicated in the Network section of the xFi mobile app or web portal. To troubleshoot, select the Pod from the list, then select Help Me Fix It for tips on how to bring the Pod online or improve its connection.

Keep in mind that while troubleshooting, it may take up to two minutes for the Pod to update in the xFi mobile app or web portal.

If you have a Pod that you are not using, remove it from xFi so it does not appear as Offline. See above for more details.



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New Poster

Re: Pods keep going offline

I have the same issue.  They worked well and were stable for ~1.5 weeks.  Then the pod closest to the main gateway started going offline all the time.  It'll reconnect and then go offline again ~5min later.  Does this repeatedly.  So of course the other pods then try to connect directly to the gateway (rather than going through this first one) and they may as well not exist because they're so far away.

 

I was happy with the setup for just over a week and now it's ridiculous.  Nothing's changed or been disturbed, they just won't stay connected.

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New Poster

Re: Pods keep going offline

I'm having a similar issue. Now that I'm working from home (due to COVID-19), I really rely on the pods being functional ... and they're not. The pod in my basement (where I have my temporary office) goes offline several times a day. I get disconnected from meetings, lose access to content and am generally frustrated. The troubleshooter isn't much help. Sometimes unplugging and replugging in the pod will bring it back online, but it's a hassle to have to do this multiple times per day.

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New Poster

Re: Pods keep going offline

Im having the same issue. I am using the Xfinity Wi-Fi app and it will show that my pods go offline for no apparent reason and then will go back online by themselves or by me unplugging them and then plug back in.
Something doesn’t seem right.... I don’t recall this happening when they were new; should I return them as they are still under a year?
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New Poster

Re: Pods keep going offline

I have th esame issue, It would be nice to talk to a live human. I unsderstadn the whole Covid deal. the automated phone system makes me even angrier while trying to get help.