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How can I fix an offline Pod?
If a Pod is offline, it will be indicated in the Network section of the xFi mobile app or web portal. To troubleshoot, select the Pod from the list, then select Help Me Fix It for tips on how to bring the Pod online or improve its connection.
Keep in mind that while troubleshooting, it may take up to two minutes for the Pod to update in the xFi mobile app or web portal.
If you have a Pod that you are not using, remove it from xFi so it does not appear as Offline. See above for more details.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
