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Loss of Internet - xFi Modem Solid orange light

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TurnerBrewer
Regular Contributor
‎09-29-2019 09:02 PM

Loss of Internet - xFi Modem Solid orange light

Hello,
My internet service abruptly stopped working today. After several reboots - the light on my Xfi modem remains a solid orange. I have checked all connections and there are no splitters attached.
Is the modem dead?
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CCAndrew
Diamond Problem Solver
‎09-29-2019 09:20 PM

Re: Loss of Internet - xFi Modem Solid orange light

Have you checked the MyAccount app for outages?

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TurnerBrewer
Regular Contributor
‎09-29-2019 09:32 PM

Re: Loss of Internet - xFi Modem Solid orange light

Yes, I have. No outages
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RobertWy
Silver Problem Solver
‎09-30-2019 09:21 AM

Re: Loss of Internet - xFi Modem Solid orange light

@TurnerBrewer wrote:
Yes, I have. No outages

This appears to have an explanation for the lights:

https://www.xfinity.com/support/articles/xfi-gateway-led-lights

-&-

https://support.shaw.ca/t5/internet-articles/equipment-info-bluecurve-gateway/ta-p/5632


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