Solved: Loss of Internet - xFi Modem Solid orange light - Xfinity Help and Support Forums

TurnerBrewer · ‎09-29-2019

Hello,
My internet service abruptly stopped working today. After several reboots - the light on my Xfi modem remains a solid orange. I have checked all connections and there are no splitters attached.
Is the modem dead?

CCAndrew · ‎09-29-2019

Have you checked the MyAccount app for outages?

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TurnerBrewer · ‎09-29-2019

Yes, I have. No outages

RobertWy · ‎09-30-2019

@TurnerBrewer wrote:
Yes, I have. No outages

This appears to have an explanation for the lights:

https://support.shaw.ca/t5/internet-articles/equipment-info-bluecurve-gateway/ta-p/5632

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Loss of Internet - xFi Modem Solid orange light

Loss of Internet - xFi Modem Solid orange light

Re: Loss of Internet - xFi Modem Solid orange light

Re: Loss of Internet - xFi Modem Solid orange light

Re: Loss of Internet - xFi Modem Solid orange light