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IP Reputation attack

Frequent Visitor

IP Reputation attack

I have a Seagate Harddrive attched to my Xfi that contains music for my Sonos system also connected. Starting today I have recieved 35 threat messages that says Comcast has blocked malicious from China, Moldova and the US. All within the past 3 hours. I click help me fix it and it says to restart the device, which I did. I also restarted the xFi. It also says to update the firmwear, which on the Seagate says is up to date and then to isolate it. I turned it off, but now cannot listed to music. What going on here? How is my external HD being attacked?

Official Employee

Re: IP Reputation attack

ProfessorHawk -- Thanks for reaching out.  I reviewed your other post regarding this issue.  Can you please clarify - did you have any Port Forwards set up?  (If so, did you remove them?)

You can check your Port Forwards in xFi, by navigating to the Network Tab > Advanced Settings > Port Forwarding.


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Frequent Visitor

Re: IP Reputation attack

I spoke toan Xfinity network "expert" and was told all pop-up from the Xfinity app as well as notifications on the xfinity.com are false and should be ignored. She had be delete the app from my phone and reinstall and told to no longer visit this page. Meanwhile the attacks keep coming.

Frequent Visitor

Re: IP Reputation attack

I don't have any port forwards. When I click on it I only get the add option.

Frequent Visitor

Re: IP Reputation attack

I'm getting a big runaround. I was eventually sent to The Customer Security Assurance who said I need to contact Cisco to get the firewall logs off of my xFi modem. I called the number that was given 888-553-2447 and Cisco says I need a Cisco ID, but Comcast didn't give me one. Isn't there anyone at Comcast that can help me?

Frequent Visitor

How can I get help?

I spent 6 hours yesterday getting the run around from one person and department to another regarding "Items That Need Attention" notifications from xFi advanced. I was even transfered to Cisco who wanted to know why I was calling becasue I'm not a Cisco customer. I requested to speak with a supervisor and was told none are available. It is now day two and I'm still getting contant notifications about IP Reputation attacks. They are non-stop. Is there anyone at Comcast that can help. 

Diamond Problem Solver

Re: How can I get help?

Keep working with the Official Employee that’s helping you on your original post.

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Official Employee

Re: IP Reputation attack

ProfessorHawk -- Thank you for the additional context.  I apologize for the frustration.  I will review your account & let you know when I have additional information.


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Frequent Visitor

Re: IP Reputation attack

I have now had 153 IP Reputation Attacks and 34 Unauthorized Access Attempts and they keep coming. All require action on my part but tell me what I can do other than restart my device, update my software/firmware, or Quarantine my device. This doesn't help, how can I get the attacks to stop? Is there a way to change my IP address so that whover is attacking will lose me?

Official Employee

Re: IP Reputation attack

ProfessorHawk -- Thank you for your patience.  I've been working with engineering to take a closer look.  I'd like to send you a Private Message with additional information.  

Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.


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