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Added xFi Advantage to remove data cap — am I required to use the xFi Gateway?

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Frequent Visitor

Added xFi Advantage to remove data cap — am I required to use the xFi Gateway?

I've been hitting my 1TB cap, and was offered to sign up for xFI Advantage for $15 and get the unlimited data addon for $10, instead of having to pay $50. However, I'd really rather keep using my owned modem... can I just put the xFi Gateway in a closet or something, or will I be required to stop using my modem?

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Silver Problem Solver

Re: Added xFi Advantage to remove data cap — am I required to use the xFi Gateway?


@geoff- wrote:

I've been hitting my 1TB cap, and was offered to sign up for xFI Advantage for $15 and get the unlimited data addon for $10, instead of having to pay $50. However, I'd really rather keep using my owned modem... can I just put the xFi Gateway in a closet or something, or will I be required to stop using my modem?


xFi only works with xFi gateways.

https://www.xfinity.com/support/articles/xfinity-xfi-overview

Eligibility

These Gateways are compatible with xFi:

xFi Wireless Gateways

  • Arris TG1682G
  • Cisco DPC3941T
  • Cisco DPC3939
     

xFi Advanced Gateways

  • Arris TG3482G
  • Technicolor CGM4140COM


xFi Gateway (3rd Generation)

  • Technicolor CGM4331COM
     

xFi Fiber Gateway

  • Arris X5001

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Expert

Re: Added xFi Advantage to remove data cap — am I required to use the xFi Gateway?

Gateways not "modems".



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Re: Added xFi Advantage to remove data cap — am I required to use the xFi Gateway?


@geoff- wrote:

I've been hitting my 1TB cap, and was offered to sign up for xFI Advantage for $15 and get the unlimited data addon for $10, instead of having to pay $50. However, I'd really rather keep using my owned modem... can I just put the xFi Gateway in a closet or something, or will I be required to stop using my modem?


Since you're paying for the gateway lease regardless, I suppose there's nothing to technically stop you from using your own modem (since a bridged gateway doesn't lose the unlimited data), but you will lose the benefits of xFi advantage. 

I can't guarantee this will work, however. 


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Silver Problem Solver

Re: Added xFi Advantage to remove data cap — am I required to use the xFi Gateway?


@EG wrote:

Gateways not "modems".


Done


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I am just a customer, volunteering my time to help other customers here in the Forums.
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Frequent Visitor

Re: Added xFi Advantage to remove data cap — am I required to use the xFi Gateway?


@EG wrote:

Gateways not "modems".


Arris refers to its products as "modems". Additionally, all the products that Comcast issues (which they call "gateways") are combination "modem"-router-WiFi APs, which confuses the matter further. The product I own is a SB8200, so the parlance I prefer is "modem" when I'm referring to devices that only serve the single purpose.

https://www.arris.com/surfboard/products/cable-modems/sb8200/

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Unlimited Data Cap via xFi Advantage w/o rented Hardware -- Success!

Not exactly sure why the last thread (https://forums.xfinity.com/t5/Xfinity-xFi/Added-xFi-Advantage-to-remove-data-cap-am-I-required-to-us...) was locked... but to confirm, it is indeed possible. Quite easy, in fact. Ordered the hardware,  but didn't activate the xFi Gateway. I called billing support, saying the Unlimited Data line item wasn't on my bill. She responded I had to have their Gateway. I said I had it right in front of me; she asked for SN# and MAC ID, but didn't ask me to activate it or anything... that was all that was needed. Now I don't have to use Comcast's DNS servers! 🙂

So yes, this can be done.


-G

Screen Shot 2020-01-06 at 9.08.54 PM.jpg

 

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Frequent Visitor

Re: Unlimited Data Cap via xFi Advantage w/o rented Hardware -- Success!

Not sure why my screen grap is a yellow hazard sign... so just trust me, I guess.

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Silver Problem Solver

Re: Unlimited Data Cap via xFi Advantage w/o rented Hardware -- Success!

Looks like Comcast is going to drop the $15 xFi Advantage.

 


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I am just a customer, volunteering my time to help other customers here in the Forums.
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Re: Unlimited Data Cap via xFi Advantage w/o rented Hardware -- Success!

I am trying to do the same thing. I previously had my own modem, router/AP and a second AP. Was in the same boat with data cap overages, so we switched to xFi Advantage for an extra $20, which also included a bump up in speed tier from 200 to 300. I tried the xFi gateway for 2 weeks, but it is really slow and my smart devices keep going offline, requiring reboots. The xFi gateway user-configurable settings are not nearly as robust as a regular router/AP, and the adjustments I was able to make did not help. I removed the xFi gateway and went back to my old equipment this morning. There was a noticeable speed difference.

 

My bill doesn't look anything like yours, though. I don't have a line item for "unlimited data." Mine shows $70 for "Extreme" internet, and under Equipment Rentals shows $90 for xFi Advantage. But the total due is $90.

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Re: Unlimited Data Cap via xFi Advantage w/o rented Hardware -- Success!


@geoff- wrote:

Not exactly sure why the last thread (https://forums.xfinity.com/t5/Xfinity-xFi/Added-xFi-Advantage-to-remove-data-cap-am-I-required-to-us...) was locked... but to confirm, it is indeed possible. Quite easy, in fact. Ordered the hardware,  but didn't activate the xFi Gateway. I called billing support, saying the Unlimited Data line item wasn't on my bill. She responded I had to have their Gateway. I said I had it right in front of me; she asked for SN# and MAC ID, but didn't ask me to activate it or anything... that was all that was needed. Now I don't have to use Comcast's DNS servers! 🙂

So yes, this can be done.


-G

Screen Shot 2020-01-06 at 9.08.54 PM.jpg

 


@geoff- 

Is it still the case that this is working for you? Have you been through a whole billing cycle and your bill and unlimited internet are unchanged? 

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Frequent Visitor

Re: Unlimited Data Cap via xFi Advantage w/o rented Hardware -- Success!


@Kgjulie2 wrote:

I am trying to do the same thing. I previously had my own modem, router/AP and a second AP. Was in the same boat with data cap overages, so we switched to xFi Advantage for an extra $20, which also included a bump up in speed tier from 200 to 300. I tried the xFi gateway for 2 weeks, but it is really slow and my smart devices keep going offline, requiring reboots. The xFi gateway user-configurable settings are not nearly as robust as a regular router/AP, and the adjustments I was able to make did not help. I removed the xFi gateway and went back to my old equipment this morning. There was a noticeable speed difference.

 

My bill doesn't look anything like yours, though. I don't have a line item for "unlimited data." Mine shows $70 for "Extreme" internet, and under Equipment Rentals shows $90 for xFi Advantage. But the total due is $90.


So, actually, something similar happened to me. My bill no longer has the "unlimited data" line item either. However, under my "usage meter" it still has the language "if you choose to cancel unlimited data...", and I've yet to be charged any more overages. So, fingers crossed, I guess...


Screen Shot 2020-02-29 at 5.23.59 AM.png

 

Screen Shot 2020-02-29 at 5.23.59 AM.png
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Frequent Visitor

Re: Unlimited Data Cap via xFi Advantage w/o rented Hardware -- Success!

Thanks for the update. Glad it's working for you.

 

I have not been able to get it to work with my modem, nor with Xfinity's XB6 rented modem. I am still having CONSTANT drops and outages. My speeds are below 10 Mbps (sometimes even below 1). I have the pods. I have followed all the troubleshooting. I have spent hours on the phone with Comcast. I've been disconnected from the calls more times than I can count, and they never call back. You just have to get in line and start all over.  I work from home and just can't be wasting time trying to recover from the constant outages, which I never had before with my own equipment. 

 

Sorry for the rant! Again, glad it's working for you, and crossing my fingers that it continues.

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Re: Unlimited Data Cap via xFi Advantage w/o rented Hardware -- Success!

@geoff- any update now that it's been months later?