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Xfinity stream not working on Chromebooks?

Tuebor330
Frequent Visitor

Xfinity stream not working on Chromebooks?

In the past week, the streaming website will not work on my Chromebook. It still works on my Windows computer using Chrome, just not my Chromebook (Google Pixelbook). It's stuck trying to load the channel directory (three pulsing dots). Any help or ideas? 

Rustyben
Expert

Re: Xfinity stream not working on Chromebooks?


@Tuebor330 wrote:

In the past week, the streaming website will not work on my Chromebook. It still works on my Windows computer using Chrome, just not my Chromebook (Google Pixelbook). It's stuck trying to load the channel directory (three pulsing dots). Any help or ideas? 


are you using the chrome browser? is it up to date (help-about)? or are you trying to use an app on the chromebook?



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Tuebor330
Frequent Visitor

Re: Xfinity stream not working on Chromebooks?

@Rustyben Yes, using up to date Chrome browser on a Google Pixelbook (Chrome OS). I am not using the app - I prefer using the Xfinity website to stream. The app works, the website will not.

Rustyben
Expert

Re: Xfinity stream not working on Chromebooks?


@Tuebor330 wrote:

@Rustyben Yes, using up to date Chrome browser on a Google Pixelbook (Chrome OS). I am not using the app - I prefer using the Xfinity website to stream. The app works, the website will not.


use the wifi widget and verify you are on a 5.0 wifi radio. also try closing all windows on the google chrome then update via chrome browser the firmware until no updates are available. then do a complete power down/restart (this is not the lock or pressing power button restart). you can google how to do that on your device. 



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Tuebor330
Frequent Visitor

Re: Xfinity stream not working on Chromebooks?

Wifi 5.0 channel 153

 

Platform: Chrome OS on Chromebooks

Platform Version: 13505.73.0

Version: Version 87.0.4280.109 (Official Build) (64-bit)

 

Says it's up to date. I power it down every time I'm finished using it.

 

Still unable to connect to: https://www.xfinity.com/stream/

 

 

Rustyben
Expert

Re: Xfinity stream not working on Chromebooks?


@Tuebor330 wrote:

Wifi 5.0 channel 153

 

Platform: Chrome OS on Chromebooks

Platform Version: 13505.73.0

Version: Version 87.0.4280.109 (Official Build) (64-bit)

 

Says it's up to date. I power it down every time I'm finished using it.

 

Still unable to connect to: https://www.xfinity.com/stream/


do you have a vpn running on the chromebook? are you connected to your own home wifi SSID? did you try tethering to a smart phone for data to see if the TVgo channels at least work when tethered?



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Tuebor330
Frequent Visitor

Re: Xfinity stream not working on Chromebooks?


@Rustyben wrote:


do you have a vpn running on the chromebook? are you connected to your own home wifi SSID? did you try tethering to a smart phone for data to see if the TVgo channels at least work when tethered?


No.

Yes. 

Just tried tethering through mobile phone network - still doesn't work.

 

Very strange that I was able to watch TV through the website every week for a couple of years, then suddenly last week, it quits working.

Tuebor330
Frequent Visitor

Re: Xfinity stream not working on Chromebooks?

I finally was able to fix the issue by doing a factory reset/power wash of my Chomebook. 

 

Thanks for taking the time to try and help.

 

 

Rustyben
Expert

Re: Xfinity stream not working on Chromebooks?


@Tuebor330 wrote:

@Rustyben wrote:


do you have a vpn running on the chromebook? are you connected to your own home wifi SSID? did you try tethering to a smart phone for data to see if the TVgo channels at least work when tethered?


No.

Yes. 

Just tried tethering through mobile phone network - still doesn't work.

 

Very strange that I was able to watch TV through the website every week for a couple of years, then suddenly last week, it quits working.


on your chromebook during updates, do you see an end of life no future updates will be provided message?



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Tuebor330
Frequent Visitor

Re: Xfinity stream not working on Chromebooks?

No. The only thing similar I've seen are notices about Adobe Flash no longer being upgraaded/supported, but nothing during system updates.

Rustyben
Expert

Re: Xfinity stream not working on Chromebooks?

i've got an older chromebook that at end of 2020 said no more updates will be provided. it plays using the xfinity stream website.



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Zone99
Contributor

Re: Xfinity stream not working on Chromebooks?

FWIW, I was having ap roblem streaming on my MBP with Chrome. Switched to Safari and it works.  Something with Chrome, it seems.