Xfinity Streaming won't authorize on Roku and no channels on android app

---

@MHG914 wrote:

I have had a Roku streaming for about two months with no problem.  Today I was signed out and asked to re-authorize the device.  I put in the six digit code on xfinity.com/authorize and it said it was a success.  However the device gives me the message:

 

Unfortunately, we cannot support high speed data customers without a video subscription." (Error: createDrmSession, -1)

 

I have a video subscription and it was working until recently.  I am able to stream on a PC and a phone.  Please help!

 

Edit:  I've also installed the android app on a new phone.  The normal channels that I've always streamed aren't available.  It seems like something is wrong with my account but when I called the tech couldn't help.  She tried troubleshooting and wants to send someone to my location.  But I don't think this is a hardware issue.  I am connected to the internet without issue and my TV boxes work fine.  I just can't get authorization to stream.

---

do you have a mix of business/residential service? have you changed your gateway/modem lately?

No, just residential TV and internet.  Modem has been the same since the day it was installed.

That was it.  I moved a few months back and when I got through to the advanced tech support team, they were able to properly close out my old account.  Turns out streaming was trying to authenticate against that.