X1 Cloud DVR & The Weather Channel

I've had cloud DVR since it came into my area. Before that I had the box DVR. Everything I record for playback later has worked except programs on the Weather Channel. I've been taping the SOS How to survive series but every time I go to watch the reply, the reply crashes shockwave player. I've disabled all extensions in Chrome but that didn't work so I tried FF67, that didn't work, so I went and tried IE & it didn't work there either. Shockwave player is up to date.

Is anyone else having this issue?

CT204