I have had this problem on the app for 8 months or so. The LAFF channel displays content for the BOUNCE channel. I look at the BOUNCE channel and the content is correct. This happens on every platform that I use the Xfinity streaming app on i.e. Roku, Ipad, Android. I have contacted customer service until I am blue in the face. I have unplugged, deleted, reinstalled etc. per the representatives so many times. They have never been able to understand that this is obviously a programming issue and not a signal issue. I am always told "we will escalate and you will have a fix in 48-72 hours." This obviously was incorrect information. One thing to note: the content on the Xfinity cable box is correct. LAFF displays the correct shows. This is ONLY an issue on the Xfinity streaming app. I had given up on this for a few months but I figured maybe someone will see this that can actually help!
Solved! Go to Solution.
I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.
We appreciate you for using the Xfinity Forum to bring this to our attention, we'd be happy to help by contacting the correct team to get this resolved, so you can see the correct information being broadcasted on the LAFF channel. Please send me a private message. To send a private message, click on "ComcastChe" and then click send a message.
Thank you for bringing this to our attention. We directed your message to the proper teams who were able to reproduce the issue and resolve it.
Let us know if you are still seeing the incorrect content on the LAFF channel.